[Resolved]  Ibibo Group / Goibibo — unprofessional attitude

I booked a room at OYO 136 Townhouse anuj pandey from 20th April to 22nd April (Booking ID - HTLZAJCKB2) but when i along with my wife reached at the location, hotel does not exist. After roaming here & there for 1 hour, i called at the shared number from goibibo and taken the mobile number of the property but unable to contact anyone as number was not reachable.
Now its been 1 & an half hour and i called goibibo customer care support([protected]) and someone name Sajid picked up the call and kept me on phone till 20 minutes and then told me that he will give me a call in next 5 minutes. I waited for 15-20 minutes but when nobody from goibibo called me and as its 11 PM and i was standing on roadside along with my wife. It was really scary for us now but i make my wife understand saying that Goibibo is a big big brand and they will definitely help us with best they can and again i called on the same number of Goibibo customer support and now its been picked by some one Anil and i again make him understand about my pathetic situation and anil gives me assurity that someone will give a call in next 5 minutes but again nobody called me.
Now, there is no other option and have to kept our security as the priority and i book a room again paying huge amount at Ranbirs from the Goibibo platform only (Booking ID - HTL2FECCJC) at 11:30PM.
Then, when i checkin at Ranbirs, i again called on the very same number of Goibibo customer support and some one Rahul picked the call and responded very well after listening and taken me at confidence and again does the same as previous staff of goibibo did to me.
This was seriously pathetic and shocking that a big brand like Goibibo on which shown an unprofessional attitude and shown how carelessly they work. They didnt even think of their loyal customers even after many calls for help.
You people cant be able to even think of that how much i and my wife suffered yesterday, we wasted our time, wasted money, waited for hours at roadside for hours with our luggage... you cant have any resolution for it.
Please return my amount i paid for my second booking i.e. 4338 + fare i roam around. Total = 5000/=