Ibibo Group / Goibibo — URGENT COMPLAINT - Money Deducted- Flight Booking Not Confirmed (PNQ-HYD)Oct 13

Address:	Gurgaon
Website:	www.goibibo.com/mysupport

I was trying to book Flight 6E 242 Pune to Hyd (5.20 a.m.) for October 13th. I see that from the payment page, the screen of goibibo crashed and the money has got deducted for INR 3885. Reference no.[protected], Narration[protected]IBIBOGROUPPRIVATELIM.

I have checked net banking and the payment has been deducted. But I have not got the booking ID, neither any confirmation. Please refer the screenshot from your app. Therefore, either please confirm the booking because I have not got any message from Goibibo or refund the amount. I am raising a complaint on the app but it constantly keep giving error and there is no mechanism to resolve.

Please kindly assist urgently with the refund.