[Resolved]  Ibibo Group / Goibibo — very poor customer care no refund no response

Dear sir
I am privilege customer of goibibo and i have following complaints on my account i'd : [protected]

1. I faced problem in my last travel in shimla on dated 12th may to 14th may. I faced no of problem regards hotel likes direction not correct,
Not as per booked 1bhk (Only roomm available)
Bathroom condition worst.
I complaint instantly on goibibo and oyo but i got no response from that side even 72 hrs. (See attachment). Pls provide refund as per i faced not will not repeat in future
Booking id : htlylsy5vm

2. As per goibibo compliant policy every delay in resolving guest will got gocash+ per hour. I didn't not got any refund of my booking even delay gocash (Shown in attachment). So as per policy provide additional gocash as you committed

3. I have some gocash+ in my account but i m not able to use it as it shown 'account locked' please unlock it as soon as possible so that i able to use goibibo.

I hope you will solve all these prob as soon as possible
I am highly obliged
Thnx

Pls contact on my number :[protected] thnx