[Resolved] Ibibo Group / Goibibo — very poor customer service

shyam sunder Narula

from Delhi, Delhi

Address:

K-79/B, Sheikh Sarai, Phase-II, New Delhi, Delhi, 110017

I am having comfirmed flight bookings from bangkok to kolkata and kolkata to new delhi for 22nd may 2019. Today, morning i contacted your 24 customer care no. And talked to your executive. But my experience with your team was not at all satisfactory. He was not able to answer my queries; rather he was reluctant to answer and finally he disconnected the call wihtout completing the conversation. This is very disappointed on the part of goibibo and it should see that this level of customer service is improved.

Ss narula
[protected]

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Jun 16, 2019

Complaint marked as Resolved

Ibibo Group / Goibibo customer support has been notified about the posted complaint.

Verified Support

May 16, 2019

Ibibo Group / Goibibo Customer Care's response Dear shyam sunder Narula,

Greetings from Goibibo.com

This mail is in reference to your booking id: GOMUPKGINTa999c43588.

We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused.

In reference to your concern, please be advised that our concerned team is getting the case facts checked and will connect with an update shortly via Ticket #27850051.

For any clarification, please revert on the Ticket #27850051.

Assuring you best of our services.

Regards,
Team-Goibibo

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Comments

Pulkit Sihag

from Jaipur, Rajasthan

I need to access my ibibo email account which is [protected]@ibibo.com. kindly help me as soon as possible. I need it as soon as possible because i have opted for a teaching application and I'm unable to to access my otp from the email address. Please see to the issue as soon as possible.