[Resolved] Ibibo Group / Goibibo — very very very unprofessional behaviour | |
I booked a cab from modeltown, delhi to zirakpur, punjab on 9/08/2019, paid advance of rs255 nd the total amount was 1696rs. Trip was suppose to start by 4:30pm. From the time of confirmed booking till the start time of trip i hv been continuously informed that your cab is on the way dont worry your trip will start on time. And at 5pm already after delay of half n hour i m getting call from goibibo people that unfortunately they cant find any cab for me. Why the hell you guys didnt informed me before hand that you are not able to track any cab so that i can book frm somewhere else nd reach zirakpur for my important meeting. Its very very dis-heartening on your part. Bloody hell is this the way to satisfy a customer so unprofessional it is. M going to file a legal complaint again you guys though i have all the details of booking nd after booking confirmation messages nd even the call recordings too. My booking pnr is : carpi1jhidpzqqf Was this information helpful? | |
Oct 1, 2019 Complaint marked as Resolved Ibibo Group / Goibibo customer support has been notified about the posted complaint. Verified Support Aug 31, 2019 Ibibo Group / Goibibo Customer Care's response Dear Customer, Greetings from GoIbibo! This is in reference to your query related to Go-Cars booking ID: CARPI1JHIDPZQQF. Please accept our sincere apology for your experience. We take user's feedback very seriously and the points that you had mentioned on your discussion with us have been passed to the department that will act on it. We have initiated a compensation of Rs. 499/- in your paid bank account for the car booking which is canceled due to non-availability of cabs. It may take 24 hours + 3 working days (excluding all Saturday, Sunday and bank holidays) to reflect in your paid bank account. Your time and patience are much appreciated. We are grateful for the pleasure of serving you and meeting your travel needs. Please feel free to reply in case of any query. Regards, Team- GoIbibo Care | |
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+91 12 4674 9000 [CEO]
+91 92 1302 5552 [Goibibo]
5th Floor, Good Earth City Centre, Sector-50, Gurgaon, Haryana, India - 122018
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