[Resolved] Ibibo Group / Goibibo — we need refund for our flight | |||
Hello this is maulik vyas. We (5 peoples) booked flights tickets for mascow to delhi and delhi to ahmedabad. My pnr number is e7t7vc. Because of Go ibibo company's mistake we missed our flight which is delhi to ahmedabad. They wr not made flight schedule properly. It's because their staff don't know time zone of russia and india. I tried call them from last 4 days but they didn't refund my money and not give proper answer. They send lots of message everyday for thr promotional activity but when they made mistakes we guys are in trouble they not even listen you. Very bad experience Was this information helpful? | |||
Jul 21, 2019 Complaint marked as Resolved Ibibo Group / Goibibo customer support has been notified about the posted complaint. Verified Support Jun 05, 2019 Ibibo Group / Goibibo Customer Care's response Dear m55, Greetings from Goibibo.com This mail is in reference to your booking id: GOMUPKGANDbad4858502. We checked booking notes and please be informed that we tried calling you on contact number ([protected]), however, could not establish a contact. So, an e-mail communication[protected] on May 28th and May 29th was sent with the notification as below: "we have received an alert from airline informing a schedule change/flight number change on your flight booking made with us. Alternate flight option we received was creating misconnection on your domestic flight and same day alternate was not available. Hence, kindly share your alternate number and reach airport before 4 hour from departure." There was no response from your end. For any clarification, please revert on the Ticket #27960526. Assuring you best of our services. Regards, Team-Goibibo | |||
 1 Comment | |||
Comments
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
35%
Complaints
5117
Pending
0
Resolved
1767
+91 12 4674 9000 [CEO]
+91 92 1302 5552 [Goibibo]
5th Floor, Good Earth City Centre, Sector-50, Gurgaon, Haryana, India - 122018
Hi Go ibibo team this is maulik vyas from gandhinagar. So give us clarification regarding our query .
i really appreciate your promptness for give us answer instead of refund our money and solve our problem .
anyway
i just want to ask you one thing that If you are on vacation with family and you are at place where internet is not so easy to get ... do you think a people on vacation are able to see mails ? we are not on business trip
we wr on family trip vacation. and i hope you know meaning of vacation.
second thing - when you ( go ibibo team ) already get alert from airline that we ( 5 people) are surely not able to catch flight from delhi to Ahmedabad thn why GO IBIBO wait to see this nonsense happen. this is who's duty to arrange properly. please not to waste our time and your time.. i am ready to take hard action and go to consumer court for same.
Thank you
[protected]