[Resolved]  Ibibo Group / Goibibo — Without any parchasing payment debit in my account

Address:New Delhi, Delhi, 91

I am complaining that I have seen my account o[censored]rvashi agency Delhi without any purchasing payment debit from my account and credit in ibibo account on date of[protected]
first amount is 2531/-
second amount is 25590/-
please refund this amount in account and give me details of this transaction how can this you do it.other wise I am submit F.I.R.
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Feb 9, 2017
Complaint marked as Resolved 
Ibibo Group / Goibibo customer support has been notified about the posted complaint.
Verified Support
Jan 03, 2017
Ibibo Group / Goibibo Customer Care's response
Dear Customer,

Greetings from Goibibo!

At the out set we sincerely regret any inconvenience caused.

Request you to kindly share the transaction id, along with the copy of the bank statement over email marked to [protected]@goibibo.com. Rest assure we would look into the same and get the best possible resolution as per the investigation.
Verified Support
Jan 06, 2017
Ibibo Group / Goibibo Customer Care's response
Dear Customer,

Greetings from Goibibo!

At the out set we sincerely regret any inconvenience caused.

We are still waiting for your revert.

Request you to kindly share the transaction id, along with the copy of the bank statement over email marked to [protected]@goibibo.com. Rest assure we would look into the same and get the best possible resolution as per the investigation.
Verified Support
Jan 08, 2017
Ibibo Group / Goibibo Customer Care's response
Dear Customer,

Greetings from Goibibo!

At the out set we sincerely regret any inconvenience caused.

Since, we have not heard from you we are closing this query from our end.

Please advise if you would require any assistance with us.

I trust this clarifies our stand.
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    Ibibo Group / Goibibo Phone
    +91 12 4674 9000 [CEO]
    +91 92 1302 5552 [Goibibo]
    Ibibo Group / Goibibo Address
    5th Floor, Good Earth City Centre, Sector-50, Gurgaon, Haryana, India - 122018
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