[Resolved]  Ibibo Group / Goibibo — worst behavior of goibibo to their customer

Address:

Indore, Madhya Pradesh, 452001

We have booked Oyo 3892 Hotel Divya Palace, Indore on 4th of August at 3:00am via Goibibo website.
Before making an online booking we have asked the hotel person to take our booking directly but he is charging Rs 1500 to us so we have decided to book it online since through goibibo we are getting the room at 1285 for three person.
Also we have asked to that to hotel person to give us booking at Rs. 1285 only but he refused, then we have told them we are making an online booking then so he agreed on that and we have made the booking and also made the online payment.
As we have made the payment and the hotel person also confirmed our booking on his tab after that also he refused to give us the room because may be he have received a lesser amount.
Then we had a lot of discussion with him but he didn't agreed on that.

After that we called to Goibibo Customer care (+91-[protected]) at night around 3:30 am. We have explained whole thing to Goibibo Customer care representative then they forwarded our call to there senior so again we have explained them the whole thing after that they have told us to wait for 15 minutes and they were going to call us back.
Again after 20 minutes we called at goibibo since we have not received any call from them. Aging we have explained the whole thing to them and again they told us to wait.
Again after 20 minutes we have called them and whole same thing is repeated almost for 5 times.
We have made 5 calls to Goibibo, but didn't receive a single call from them.
Almost till 5:30 we have waited.

I was with my family at that time and had to suffer a lot due to Hotel and Goibibo. our whole night got wasted and next day I have an important doctor's appointment which was also got suffered due to that.

Later on we left from that hotel and went to another hotel and booked it directly at 2625 Rs.

I am very upset from this incident and now I want justice for this.