[Resolved] Ibibo Group / Goibibo

[Resolved] Ibibo Group / Goibibo — worst bus service

K komil vyas

Myself komil vyas yesterday i booked a bus ticket from your website from delhi to ahmedabad the name of the travel agency is raj kalpana. The arrival time for ahmedabad was 10.16am. The bus delayed the arrival time by 2hrs. The service really worst, even they didn't take stop for dinner at some sofesticated place. The place was really the worst of i had seen. No proper food with hygiene is available. The staff behaviour wasn't polite they were too rude. I haven't paid 1300rs for such kind of service. I need some sort of action from your side. We are booking from your website with a hope of trust and credibility for the best of service. But if this is your service in front of 1300rs then i wont be booking form your site anymore. Was this information helpful? No (0) Yes (0)
Mar 13, 2020 Complaint marked as Resolved Ibibo Group / Goibibo customer support has been notified about the posted complaint. Verified Support Jan 26, 2020 Ibibo Group / Goibibo Customer Care's response Dear Komil Vyas, Apologies for the trouble caused to you We're so sorry to hear that your experience with us was not as expected. We never want you to feel like you're stuck with a bad experience. Please share the booking ID so that we can assist you further. You may also share the E-mail address or the phone number which you used at the time of booking. Regards, Team- Goibibo Care
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Prithvi Singh Ranawat

I book online four seat in same row but in srs bus i go four seat in different row.i journey with my two child of 12 and 6 year kohlapur to sirohi in srs on date 13.01.2010.i am unhappy and unsatisfed due seat allocation and delay bus according timing. It is almost three our delay.i need action against responcibal part.