[Resolved] Ibibo Group / Goibibo — worst customer service - goibibo

sivmuthu

from Chennai, Tamil Nadu

Address:

560100

I have booked an hotel through goibibo site for 13 to 15th July. I had to do partial cancellation due to sudden plan change. have raised a request on 13th July but till 14th July it was not resolved. i have called customer care at the time of checkout. But no resolution on that and made me to wait 2 hours at hotel reception and finally they came up that cancellation can't be done and it's non refundable.
it's a preapaid booking but all of the sudden in hotel app it's showing that i had to pay extra amount and none of them are having clue about it why it's showing.

Goibibo customer service have wasted my time and money unnecessarily.

Booking ID -HTLFQTEA4X

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Sep 9, 2018

Complaint marked as Resolved

Ibibo Group / Goibibo customer support has been notified about the posted complaint.

Verified Support

Jul 23, 2018

Ibibo Group / Goibibo Customer Care's response Hi Muthukumar,

Greetings from Goibibo.com

We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused. In reference to your concern, please be advised that we had already checked it with the hotelier for the cancellation, however, the hotelier has denied for the refund due to last minute cancellation.

Please note that we have no control over the cancellation policy and your booking was non-refundable on the day when you requested for the cancellation.

Assuring you best of our services.

Regards,
Team Goibibo.