[Resolved] Ibibo Group / Goibibo — worst experience at goibibo service at hotel | |||
Already informed at the the time when i was in hotel to goibibo & hotel management regarding the privacy issue experienced at hotel zeeras in varanasi on 22nd november 2018 morning by their staff. They have entered into room, keys are with me. Without acknowledging me that they are going to enter into the room. *what is the use of keys if hotel management easily acess booked room without permission of room owner. Want strict action on hotel and goibibo such that in future every person think twice before doing such incident. I informed at the time of first report to you regarding worst issued had with you and your service provider to contact me on [protected]. Waiting to get resolution from your side. Time is passing no action from your side done. Varun [protected] Was this information helpful? | |||
Jan 16, 2019 Complaint marked as Resolved Ibibo Group / Goibibo customer support has been notified about the posted complaint. Verified Support Nov 26, 2018 Ibibo Group / Goibibo Customer Care's response Hi VARUNJARIAL, Greetings from Goibibo.com We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused. In reference to your concern, please be advised that we have already escalated the matter to the business development team on this and they will talk to the owner of the hotel. The team is working on it and we will share the status at the earliest. Assuring you best of our services. Regards, Team Goibibo. Verified Support Nov 30, 2018 Ibibo Group / Goibibo Customer Care's response Hi VARUNJARIAL, Greetings from Goibibo.com We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused. In reference to your concern, please be advised that we have checked and found that team has already processed 50% refund of the booking post taking your consent. Assuring you best of our services. Regards, Team Goibibo. | |||
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+91 12 4674 9000 [CEO]
+91 92 1302 5552 [Goibibo]
5th Floor, Good Earth City Centre, Sector-50, Gurgaon, Haryana, India - 122018
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