[Resolved] Ibibo Group / Goibibo — worst experience | |||
Hi, on 27 march 2019, i booked a online hotel from goibibo app "oyo 2629 hotel royal odyssey" and the owner of the hotel didn't allow me to enter the room by the saying that we don't give the room to the localietes and he misbehaved with me by saying wrong things. I am very disappointed. That was the worst experience i ever had. Neither they gave me the room nor i got my refund. I spent rs1700 for the room but the money was all wasted Was this information helpful? | |||
May 7, 2019 Complaint marked as Resolved Ibibo Group / Goibibo customer support has been notified about the posted complaint. Verified Support Mar 28, 2019 Ibibo Group / Goibibo Customer Care's response Dear Akanksha Bharadwaj, Greetings from Goibibo.com We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused. We tried to pull up your booking details with the information you shared, however, we could not find the booking id/transaction details you are referring to. We request you to share the BOOKING ID/Payment ID along with e-mail address and contact number used at the time of booking, to check and validate the incident. Further, please note that Goibibo has dedicated customer support line 24*7 on the contact numbers shared below, along with CHAT support option available under the "HELP" section on Goibibo mobile APP: Within India:[protected] /[protected], Calling From Abroad: +91-[protected]. You may connect with Goibibo ASAP to assist you further. Assuring you best of our services. Regards, Team Goibibo Verified Support Apr 01, 2019 Ibibo Group / Goibibo Customer Care's response Dear Akanksha Bharadwaj, Greetings from Goibibo.com We are resolving this case, as we have not heard from you after the details requested. Further, please note that Goibibo has dedicated customer support line 24*7 on the contact numbers shared below, along with CHAT support option available under the "HELP" section on Goibibo mobile APP: Within India:[protected] /[protected], Calling From Abroad: +91-[protected]. You may connect with Goibibo ASAP to assist you further. Assuring you best of our services. Regards, Team Goibibo | |||
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+91 12 4674 9000 [CEO]
+91 92 1302 5552 [Goibibo]
5th Floor, Good Earth City Centre, Sector-50, Gurgaon, Haryana, India - 122018
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