Ibibo Group / Goibibo — worst experience with goibibo team

Hi,

I was booked one ticket Using goibibo app ( no [protected]) unfortunately ticket was not recieved but money got deducted from my account through TEZ. Suddenly i called the team and said the same and they responded like i will recieved the money with in 2 working days, and i can book again on that time for getting another ticket. And i booked and i travelled from Chennai to Aluva. Till now i didnt recieve my refund for the first ticket failure. I called the customer care more than 7 times and i got reply like it is already escalated and refund is under process. One month reached now and till now i didnt get any refund back. When i try to call them again i couldnt reach them.

( i got information like the money is with goibibo right now, both from TEZ team and Goibibo Team. I gave them more than one month to solve this issue but i didnt get a satisfied response.

Amount was 950
Date of booking[protected]

I dont know how to recover my money, and it is absolutely a fraud method by Goibibo Team.

Thank you
Rahul Nath
Kochi