Ibibo Group / Goibibo — Worst services ever - refund not yet processed _ tanujit roy _[protected]

To whomever it may concern,

My name is sayani saha, I had done a booking of a hotel named, Hotel Larina Puri through GOIBIBO APP on 11th July 2022.
Booking reference no-[protected]..
However due to some unavoidable circumstances, we had to cancel the booking.We had done the cancellation on 19 th July 2022.

As per the t&c post cancellation the refund must be initiated within next 4 to 5 working days ..it's been near about 15 days post cancellation, we are waiting for the refund..I don't know how worst services you can give to your customer..

My husband, Mr.Tanujit Roy already had a discussion with two of your executive Shabbir Seikh & maaz ali khan, and both of them are scripting the same thing over and over again..

Just tell me one thing, i m a regular customer and i thought to trust goibibo over other app and had done the booking..what's my fault over here...???you guys were either fooling us or playing with our money...is this any joke going arround ...if there is any technical fault while processing the refund why the other mode of refund is not used??..For last 15 days my money is with you guys and you guys are neither refunding me the amount neither giving me the proper details..

Each and every time each o[censored]r executive are scripting the same line.The worst service I faced till now..

I need my refund on priority basis by today eod ..you guys are playing with our money..stop doing the same..I need my refund by today eod...I don't know how.. i need it

Stop playing with customer money and fooling them .. request for proper revert and services

Details of refund attached below

Request a revert on priority..

Regards,

Sayani saha Roy
[protected]/[protected]