[Resolved] Ibibo Group / Goibibo — wrong air ticket issue

SHAH PANKAJ D

from Ahmedabad, Gujarat

Address:

383215

My air ticket from srinagar to ahmedabad on 5 july 2019
At 1.05 pm pnr i5fvny of spice jet sg 739 according to these i reached ahmedabad at 3.20 pm when i go to airport
Airline person says there is no direct flight from srinagar to ahmedabad so tehy gave alternate ticket for next day at 12.10 pm via delhi that is i am reaching ahmedabad at 9.0 pm
Total loss of time : 27 hours also i expense for one another staying days
Totally very high mental harassment to me though they do not rewart me and not refund any money

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Oct 12, 2019

Complaint marked as Resolved

Ibibo Group / Goibibo customer support has been notified about the posted complaint.

Verified Support

Sep 09, 2019

Ibibo Group / Goibibo Customer Care's response Dear Pankaj,

In reference to your complained for booking id :- FSGI5FVNY

We completely understand your concern, but please understand, we won't be able to take any necessary actions without proper documentation of the incident. Hence to get an appropriate resolution and to take necessary actions, we would require to get the proper invoices of the expenses you have to bear due to the issue.

We would request you to kindly arrange the required documents and revert us back with the same.

Please consider this as the final closure from our end.

However, you may write back to us at any point of time with the requested information and we shall be glad to assist you further also your service ticket will get reopened instantly.

For further assistance please write us on 24X7 Customer support or contact goibibo customer care support.

Regards,
Team- GoIbibo Care