Ibibo Group / Goibibo — wrong hotel booking voucher given with similar name

 
1 Review
Gurugram, Gurgaon District, Haryana, India
 mayank on Jun 23, 2019
I, have booked hotel for 23rd june -24th june in hotel sonam dalek, gangtok sikkim.

Instead of hotel sonam dalek i have given a voucher of hotel sonam.

We already staying in hotel sonam dalek for 22nd to 23rd june.

But when we booked hotel sonam dalek for 23rd june to 24th june, via go ibbo website it's started with sonam dalek hotel. Only and after payment voucher given to us was of hotel soanm.
This is a clear case of cheating the customer.

No way we can call customer support.
Only no human is sitting to take calls for geivennce.

wrong hotel booking voucher given with similar name

Complaint Status


[Jun 23, 2019] Ibibo Group / Goibibo customer support has been notified about the posted complaint.
Verified Support
Ibibo Group / Goibibo Customer Care's response, Jun 26, 2019
Dear mayank,

Greetings from Goibibo.com

We are sorry to read about the issue.
Please accept our sincere apologies for the inconvenience caused.

In reference to your concern, please be advised that we are getting the case facts checked and will connect with an update shortly.

We thank you for writing to us.

Regards,
Team - Goibibo
Verified Support
Ibibo Group / Goibibo Customer Care's response, Jun 28, 2019
Dear mayank,

Greetings from Goibibo.com

This mail is in reference to your booking id: GOHTLDMOBPNN7MHD.

We checked booking details and as per your discussion with the team, refund amount of INR 4188.0 /- has been processed to the same account/credit card/ mode of payment with which you confirmed the booking.
It must reflect in the respective account within 5-14 working days (excluding Saturdays, Sundays and National Holidays), from the date of refund success.

Refund Date: June 24, 2019, 9:08 a.m.

For any clarification, please revert on the Ticket #28188993.

Assuring you best of our services.

Regards,
Team-Goibibo
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    Ibibo Group / Goibibo - wrong hotel booking voucher given with similar name