Ibibo Web Pvt Ltd — Money deducted but purchase failed

On 6th April 2021 I tried to purchase printer ink cartridges from HP online store and money is paid to IBIBO web pvt ltd through my net banking account. Money got deducted from my account but purchase is failed .There is no refund till now.
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    Ibibo Group / Goibibo Phone
    +91 12 4674 9000 [CEO]
    +91 92 1302 5552 [Goibibo]
    Ibibo Group / Goibibo Address
    5th Floor, Good Earth City Centre, Sector-50, Gurgaon, Haryana, India - 122018
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