[Resolved] Ibibo Web Pvt. Ltd — money is deducted but train ticket not issued

Biju M Johnson

Address:	396240
Website:	IBIBO WEB PVT. LTD

I try to book train ticket through irctc on 26th decembber 2018. I try to pay through ibibo web pvt. Ltd. From my federal bank account money is didected and payment was not processed to irctc. So i didnt get the ticket. Money is didected from my account and ticket is not issued. I want to get back my money. What i need to do for that. If i get the contact no i will call and know about status.
Biju m johnson

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Feb 13, 2019

Complaint marked as Resolved

Ibibo Group / Goibibo customer support has been notified about the posted complaint.

Verified Support

Jan 08, 2019

Ibibo Group / Goibibo Customer Care's response Dear Biju M Johnson

Greetings from Goibibo.com

We were looking into your concern but have found that a few important details are missing. Please provide us with the following details: -

• E-mail id or
• Mobile number entered at the time of booking.

We await your response to get the matter checked at our end.

Regards,
Team Goibibo

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Comments

Federal Bank Customer Care

from Delhi, Delhi

Hi Biju,

We are sorry to hear about your experience. Your delight is very important to us. Kindly share your concern along with your contact details at [protected]@federalbank.co.in with your ticket number (27087) in the subject line so that our team can assist you.