[Resolved] Ibibo.com — stay not allowed after booking confirmation

miteshbhalala

from Surat, Gujarat

Website:

Ibibo.com

We have booked a hotel on ibibo.com at the village resort, mandvi, gujarat for 24 feb-25 feb, 2018. We had got confirmation message from ibibo about hotel stay. But when we reached hotel, hotel management has informed that we are not dealing with ibibo as they are not giving us timely payment. And they have denied the stay even after much request. Hotel management has also told that we have not given any confirmation to the ibibo. So the ibibo has cheated us by giving false confirmation message. Then we have talked to ibibo representative. They have told to wait for 10 min to get querry resolved but they have not given a single call even after an hour. Then after repeated follow up they have come with a solution to arrange a stay at downgraded hotelwhich was not acceptable as per our conveniency. And that also after repeat follow up from our end. We had been mentally harrased due to inconveniency caused due to change in our tour plan and travelling difficulties and spoiled half of our day talking to ibibo representative. Also the family was disturbed a lot without any stay arrangement in the nearby vicinity.

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Mar 28, 2018

Complaint marked as Resolved

Ibibo Group / Goibibo customer support has been notified about the posted complaint.

Verified Support

Feb 24, 2018

Ibibo Group / Goibibo Customer Care's response Hi Mitesh,

Greetings from Goibibo,

Thank you for highlighting the matter to us.

We regret to hear about the unpleasant experience you've had and we have started our investigation on the matter raised.

At this time we would also like to highlight that we are only a booking platform working in a limited capacity of a marketplace enabling secure transactions for our customers and collecting payments on behalf of the service provider (hotel) and have very limited or no control on hotel's day to day operations.

In an unfortunate situation related to any service failure from a hotel side, we trust that our guests would have raised the issue with the hotelier directly for a quick resolution or even in case our guests have completed the stay already we are more than glad to assist by bridging them and follow through with them with hotelier for a fair resolution.

Your reviews would be highly helpful for your fellow travellers helping them make the best choice for their holiday.

Please feel free to reach us for any future queries or concerns as we are just an email away from you.

Our Direct number is [protected].

Regards

Akshat Saxena

Customer Delight

Available from ( 9:00 PM to 6:00 AM )