Ibps Billdesk — Payment done but not received by them

Address:

WARD NO 1, SANTIPARA, MANGALDAI

For SBI PO exam 2021. i paid the fee via PAYTM UPI. Cash transfered from my account to IBPSBILLDESK on 24/10/2021. But In IBPS application website shows like "your previous transection failed".Still now i did get any updated status from either bank balance or sbi po 2021 exam webpage. After that i made another payment that worked fine and got successful message.
Requesting first payment status and refundable date.
I m attaching screenshots here of payment and please refund my amount as soon as possible.