Icai Cds — order not placed

I ordered intermediate group 2 books 4 days ago,

My cds account showing from last 4 days that the order is placed, but not shipped, no further process is done by the cds department,

My attempt is nov 2019, and still i am not started my study because o[censored]navailability of institute books,

I tried to contact cds department, but there phones are always dead.