ICAI — non receipt of books

Sir,
I placed some books through icai-cds.org
But i didnt receive the books..
When i was tried to track my book i just shocked that ordered books not shipped yet... I am a student icai and preparing for nov 2017 exam.. What should i do?
There is no system to cancel the order or enquire about current status of order..
Those books ordered are really important for upcoming exam...
My order no.[protected]
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I paid exam fees for CA intermediate new syllabus. But PDF was not generated again I made the payment please refund my amount of rupees 2700 towards my bank a/c . my registration number sro0606847

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