ICICI Direct — lost amount lost in icici direct f&o demo trading session

Address:

ICICI Centre, H.T.Parekh Marg, Churchgate, Mumbai - 400 020

Dear concern,
March 5th icici direct customer care adviser (Jeevan surya-ecode734717) called me for giving options demo session. After taking me online on 5th around 1pm i lost 11897 within 45mints. During demo sessions without informing anything made me to trade in options (Traded almost 50times) without any information about profit and loss. Even i keep on asking for my profit or loss in between but she was not ready to inform and she told me that c at the end of the trading session you will come to know the p&l. Now u cant find"

After some time she disconnected the call then i had doubt after that i checked fund allocation there 12000rs locked then i call customer care they have informed that you lost 11897 during option trading

I shocked even she was not ready to inform the p&l and asking one more day time to do the trading in that i will make profit and i will give to you but i have not agreed
Later i raised the complaint in icicicistomer credit through mail and call they were not responding. Even i mailed to coo also with all details.
Now cutomer care call also not working and not ready to give call record details also.

Please look into this issue give me the justice.

Name sunilkumar bs
Trading number [protected]
Icicidirect.
Ph number [protected]