ICICI Direct — yes bank shares not delivered

Hi team,

I have purchased yes bank shares on 13th march 2020 of 3000 quantities of 26.10/- per share. The shares are not delivered by the broker till date. When contacted icici direct, they told that the shares are in freeze mode and cannot be delivered. The amount from my bank account has been debited for the purchase.
As per the trading rules, the shares should be delivered within t+3 days.in my case, it has been more than 1.5 months. I would like to know the resolution of the issue.
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My Alloted Shares are shown as 0 (zero) when I try to sell them but they are shown in my portfolio. My branch RM and icicidirect RM are not helping. icicidirect RM specifically allotted to me never took my call, nor read or responded to my message.

Someone please help me in selling my shares.

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