Icici Lombard — 2 wheeler insured amount hasn't been approved.

Address:	Mahbubnagar, Andhra Pradesh, 509002
Website:	Icici lombard

Hi icici lombard, this is raghu vamshi owning a two wheeler.
The approval for the repair of my vehicle has been done and the vehicle got repaired and has been delivered to me, but now the person who has approved the insurance claim is telling that the insured amount can't be given. I dont know what ever the reason may be, if that was the case which was going to happen, why did he approve my insurance claim, if he wouldn't have approved that, i would have got my vehicle repaired outside.
Why should i pay 2000 annually for nil depreciation insurance if you peoples response is like that. Suresh ([protected]) is the person who has been dealing the case
My vehicle no. Is ap29bn0079.
My claim no. Is mot06507957.
Please tell me why did he approve the work when the insurance amount can't be given to me