Icici Lombard — Amount debited but haven't received policy even after 30 days

Hi,

I have requested my icici health policy renewal, after which the premium amount was debited from my account on 29th January 2023.
It's been 25 days now and I still haven’t received my policy yet. When raised another complaint with the Lombard team they are saying that they cannot find the successful transactions. For this, I have provided success amount debit proofs multiple times but still, there’s no resolution.
My current policy expires on 4th February.
I haven’t got my renewed policy.

Policy Details and Transaction Number:

Policy no: 4128i/HSHA/[protected]/00/000
Insured Members: 1
Due date: 5/2/2023
Authorization Code:
T58881
Reference Number:
75105173030002968625930
Merchant ID:
ICICILRZCYBSRZR