ICICI Lombard Complaints & Reviews

I had submitted for a two wheeler insurance claim (Intimated - 23 sep 17, claim no - mot[protected] for which i have been assigned a surveyor named mr. Nirmal (Mob no - [protected]).

The surveyor was too rude on call and was not ready to clarify any of my questions. This person called me for an initial discussion with an approved amount which was way lesser than the claim amount expected, so i asked him a detailed split up for which he mentioned that he shall get back to me and one fine day i get a message from icici that my claim has been settled for rs 3067 rs (Out of the total claim amount 6037 rs). The claim is settled with lesser amount approved even before collecting the complete set of required documents (Though i had asked him not to close along with the asked detailed split up). The gst amount which i had paid to the tvs company was not approved because of some billing format issue. When i requested the surveyor to reopen the request, he denied.

For this i had to call icici lombard customer care and place grievance complaint (Dated - 31 oct 2017, complaint reference number - [protected] and [protected]), during which i am asked to contact this surveyor's manager mr. Sudendar (Mob no - [protected]). This person asked for a revised bill and i have submitted the revised bill in the requested format by 17 nov 2017, after which he told me to wait for my claim to be reopened and processed. I am following up with this manager since then, and he is keeping on dragging the situation. He did mentioned that he shall get me an update on this by today 12 dec 2017, but no more picking my calls or responding to my messages.

I am fed up of this and need some assistance in getting the balance claim amount (Gst amount) of total of 1139.38 rs.

My policy is expiring on today and i made the renewal of the policy 20 days back and i havent received the document in email/physical till today.

I have been calling multiple times and everytime i am listening different things like,
Policy is not visible at our end due to some technical issues and will send you by eod. Someone says u have to wait 24-48 hours to get a policy document. Then who is responsible if traffic cops stop me by midnight today. Who will pay me theamount?

The policy details are as follows:
Policy number: 3005/w[protected]/00/000
Payment date: nov 17th, 2017

I have purchased insurance policy for my two wheeler (Policy no. 3005/w67022785/00/000).
As per policy document, the premium to be paid was rs. 1562 but the amount charged from me was rs. 1947 which was made through my credit card. The customer care executive sold me another personal insurance policy with required motor insurance policy without my consent.
I didn't want to buy any personal insurance policy as i already have term plan. Icici executive has cheated me u can also hear the recording /conversation between customer care executive and me where this hidden additional policy and charges were not told to me. Pls cancel my personal insurance policy and revert my money.

Respect sir
Just want to inform your good self. That my daughter fell down and had fracture in leg and she was pregnant. So doctor advice to get baby out for medical complexion. And she was billed on her husband name. 28 the nov she was for operation for fracture. And she will have operation done on 2 nd dec. I inform your call centre and send all the documents. But still they have not changed. My daughter name
What price we are paying to be your customer. We paid 50000 for premium. And all filmy talk. I[censored] don't want to give insurance pls tell us we will not call you or. Ask.in india honest person had to pay
10 year we are your customer. My daughter in your record just to change u r playing games so u don't have to pay insurance to us
Anwar motorwala

I purchased icici lombard car insurance (Zero dep) in april this year. The car met with a minor accident on 23rd of this month and i filed for insurance claim as both umbers of car were damaged and the car was scratched from the side by a tempo during the accident.
While the car is in repair shop one of your surveyor called me and said asked me about the accident. When i explained to him his reaction to this was shocking as he told me on my face that it is not possible to have accident like this and that i was lying. I was appalled by the misbehaviour of this gentleman and told him not to speak like this and must learn manners to talk to customers. I also told him to reject the claim but do not misbehave.
He inturn has communicated to the service center that i should be charged 50% claim for the repair whereas my insurance is comprehensive with zero depreciation.
The surveyor name is sudhanshu gulati and his number is [protected].

I want you to take strict action and remove such ill-mannered employees from your company. I have decided to not only get away from dealing with icici lombard but inform all my friends and relatives to stay away from your company.

Hi,
Policy details:-
Policy certificate number : 3001/w[protected]/00/000
Policy start date: 08-nov-2017
Policy end date: 07-nov-2018
Premium amount: 18591

I have taken the car insurance policy on 7th nov 2017 from sales executive (Mr ravi) and he promised that i will get a carsense device within 15 days. First blunder was that the title was mentioned wrong on policy so i chased sales team and spoke to ravi who asked me to write an email to customer support for title correction which was not my fault. He refused to take any action and pathetic conversation. I wrote to support team and they sent me 1 page policy which has only title correction. Its again tricky that the policy has wrong title and one page has correction why did not i receive the complete new policy with correct name.

For car insurance policy i was chased like i have stolen money from icici lombard. Anyway i had purchased the poilicy and paid around 19k for this. Now till today i have not received any device so far. I had called several times to speak with ravi but was given # and pathetic excuses that he was on call will contact me within 5 mnts. I have not received any call from them. I chased 5 days continuous to know the status of device they have misguided me with false commitment.

I spoke to carsense team they have different story. They are not even aware about the product which was supposed to deliver. I called on 25 nov to car sense and a lady said that my address is not in serviceable area so they have to sent the device with different courier. She promised that the device will be sent by 27th nov. I called again today to carsense team and the same lady has no clue about the status of device. Its really # and pathetic service.

I called again to icici lombard sales team and they refused to give the status of device. Even ravi was quite busy in making fool to other customers. Neelam from sales team promised me that ravi will call me after 5 mnts and never received a call. After half an hour i called again and tried to speak with lire ravi but still he was busy in earning profit with indian customers. After this i lost my temper and the call was transferred to mr sunil bhatia, emp id - 1004618. Again he was asking me to contact support team for any complain. He said that he would raise a complaint on behalf of me and would provide me the reference number. After 20 mnts received call from sunil and he said that he had raised a complaint and forwarded to concern team but did not loop me in the email and did not provide me the reference number. How can i trust icici lombard. There are so # internal policies with indian company. There is no transparency with this company.

My name is kushal manglam - [protected]. This is to inform you that i have done my motor policy wef from 27th october 2017 from icici lombard insurance including the telematics device. Till now i have not received the hard copy of policy and the telematics device. It's almost been 1 month. Also the customer care support is not giving proper resolution and why there is delay in dispatch of telematics device. There is no communication from your side regarding the delay in dispatch of telematics device. I am only following up for the same. With this kind of service i am sorry to say that i have done a big mistake to choose icici lombard for my motor insurance.

Ear sir what sort of service you provide i never saw such a worst services i made a insurance to keep my self safe out of accidents and any unexpected event happened if you peoples are here to make policy and not to provide claim y i need policy your person nirmal :[protected] came n made a survey after i calling a customer care fr claim registration he came and collected documents from that day to this day nothing no response he is not responding fr calls and even his manager sudeer:[protected] is not responding always number not reachable tel me whether u can give me a claim r not worst company mot07047464

I have renewed two insurance policies for my two wheelers on 3nov2017 which were expiring on 6nov2017. I have done this using my registered email id on icici lomabard site. Till date i have not received the physical copies of the policies.
I have tried sending mail to the customer support if icici lombard, but they are saying that my email id is not registered. I tried sending them the screen shot of the login dashboard console, but they again replied back that i dont have my id registered with them.
They have sent me the soft copies when i called them on their helpdesk phone.
But still they have not send the insurance copies.

I was promised by the advisor that i will be charged only 650rs per month and it will be for 2years and it will give me the coverage of 5, 00, 000 for the health insurance, however after the verification was done my account was debited with the total amount of 12, 945rs. Giving a false information to the customer is not acceptable. If this is not resolved within 24hrs then, i will take a major action against this. Customer are made fooled. We work hard to earn each penny, which the insurance company does not understand and we don't earn by doing wrong or illegal work. This is my hard owned money. If someone is misusing my word 'yes' in the verification call or not showcasing the transparency of the insurance policy, then i believe that is considered to be illegal. For which action needs to be taken.

I took house loan from pnb and had been for to take insurance also which took from icici lombard (4080/pnb-gsm/[protected]/00). This policy was covered loss of job if there is no reason company violation for loosing.

Last month my company fired me without giving proper reason and compensation just saying performance issue. But interesting things is just three months before they gave me nice appraisal of 1.2l hike. I claim the insurance as per policy insurance company suppose to give three months emi, but just after seeing the company letter they simply rejected my claim saying i have terminated because of my performance so there will be no claim.
Though i have all supporting letter to make them understand there is no fault from my side, and how come any company fired a employee without giving any notice or warning for performance and that's also with in three months of appraisal.

But the policy people are very strict to not pay any amount, so this is clear case of loot/cheat how to not to pay any single penny to customer and i believe that's how the agent are getting salary from our cheated money.

Icici lombard such a pathetic service...
Even if you escalate issue to higher management you will get same kind of response at all the levels... I don't no what kind of hierarchy they are follwoing.

My bike is lost on 30/03/2017 & i intimate company agent at same day & inform police on same day. After 2 days police invesigate and ladge a fir after 6 days surveyer is comes at home and give me the all necessary documetslist, but there language is very rough, after all i call customer care many time to
Please send some peopel to collect documets they send only reminders but not send any one, lastly they send final closure letter that your file is closed, its not my mistake its
Very huge mistake of icici lombard, then whats the meaning to do insurance from these bad companies...

Even after providing all the required documents... I am getting totally unprofessional replies from their call center. They give me reason to rejection because of late intimation. But i call their agent same day.

Are you guys are making fool of your customers..!!!
Or you are testing patience of your customers!!! So that after few months customer will get irate and stop doing follow up and that way you can make your money!!!

Have some courtesy to give proper reply!!!

My claim no = mot[protected]

Have some courtesy to reply back and stop making fool of valued customers!

Dear customer care,
My above policy no. Is 4013/w[protected]/00/000 which is valid from14 march 2017 to midnight of 13 march 2022.

I received a renewal notice ref no.108 dated may 29, 2017. As i was away abroad could not see the letter. The policy stated in the above notice is 4013/w[protected]/00/000.

Dear sir, i think there is some confusion with your ecords i am sorry to oint ot this flaw.

So please reconcile and let me know that my policy is valid till 13mrach 2022.
Awaiting your prompt reply.
Thank you.
Simcerely,
Samuel santhanam.

I had renewed my motor policy on 06 oct 17, and motor policy 3001/[protected]/02/000 was issued to me. I had requested for correction in change of address and endorsement of gstin, on 07 oct 2017. I have sent three reminders on email and complained through customer care interaction number [protected] to smitha on 26 oct 17 and no [protected] on 30 oct to priya. Despite repeated reminders and speaking to customercare, there has been no action from icici lombard.

I would like to register a formal complaint the way icici lombard has taken no action on my request. I got my car transferred from company name to my name in sept 2017. Since sept 28th i've been following up - 5 follow up emails, multiple phone calls, waited for more than 30 days, and i’ve not seen any action taken so far. Abysmal service
If this is the response on insurance transfer, i wonder what will icici lombard do if someone reaches out to them for claims.
And what further appals me is that they have tie up with big corporate organisations and don't have iota of ethics of professionalism.

Dear team
I cancelled my travel insurance one and a half month before still i didn't get my refund of rs 919.. Why this doing to customers.
When i call to icici lombard customer care they always telling me u will get it within 48 hours.. Its been one month over

Kindly return my refund
Cancellation no [protected]...,,

Regards
Faisal rahim
Kollam kerala

As i did mail you on dated[protected] in which i told that I work in govt sector And i did apply personal loan on[protected] and i did submitted all my documents which was required by your employer varun singhal but unfortunately till today[protected] neither i got any message email about apply of above loan please do initial enquiry in this matter as soon as possible. And this is the reply of your e-mail today dated[protected] my complaint is as above and it is pending till today.

My claim related to icici lombard for trip delay for more than 27 hours was reputed on 25/10/2017 after repeated talk / persuasion by myself. It is irresponsible & humiliating approach for treating this case. Claim ref. No: in[protected]. Reason indicated by them that no bills submitted by me. Trip delay does not speak the same and being a solo lady traveler, i made my own arrangement at chicago, usa there and rather saved their money by not providing bills for hotel &taxis etc.
Why they will not make payment o[censored]s$ 500 for delay more than 06 hours?

Icici lombard health insurance
Cancel the policy
Res. Sir/medam,
I have a credit card from icici bank and recently utilized personnel loan from icici bank credit card basis and i have avail only general insurence from icici lombard but they are activate also health insurence policy from icici lombard and these amount rs 5700 aproxmatly, was deducted from my credit card balance. I dont want to avail this policy.
And this is a cheating, how can they force people and make it mandatory. Please help me in cancelling this policy

My activa is lost on 24/2/2017 & i intimate company on 25/02/2017 & inform police on 3/3/2017 after long time surveyer is comes at home to visit at 7.30 am, its not comfortable time to come at home, i said u came & collect all necessary documets at 12 pm, but there language is very rough, after all i call customer care many time to please send some peopel to collect documets they send only reminders but not send any one, lastly they send final closure letter that your file is closed, its not my mistake its very huge mistake of icici lombard, then whats the meaning to do insurance from these bad companies... Ultimately i want my claim amount to buy vechile i am in very high problem.