ICICI Lombard Complaints & Reviews

I did not get any payment for cashless treatment of ICICI Lombard ( weavers )

of BASIRHAT SEVA NURSING HOME . Payment held up from aprill 2009 to till to day. kindly known to me who will pay or issue Cheque ?

We met with the exact same case today. Had our case rejected for 'pre-existing condition of diabetes'. ICICI Lombard is cheating hardworking Indian citizens. Hard to believe that a name such as ICICI indulges in such low looting behaviour. I vow to exercise all the effort I can to bring justice to my family and also to make sure they think twice about cheating people like this in the future.

i wann join this

ICICI Lombard Insurance — NON RECEIPT OF INSURANCE DOCUMENTS AND IRRESPONSIBLE CUSTOMER SERVICE

Dear Sir,

I have opted health policy from the ICICI Lombard two yaers back. When the renewal is taken place, I have received numerous phone calls for renew the same.I have given the confirmation thro phone with following condition.

1. On receipt of the premium, Payment receipt has to be furnished immediately.

2.The policy documents should reach me within 11 working days.

3.Failing of the above, Full payment has to be refunded without deducting any cancellation charges.

The policy has been renewed on 30th Dec-08 and payment has been debited from my bank account on 2nd Jan-09. I have waited till 10th of this month and contacted their customer service for requesting the policy documents and payment receipt. They have assured me that within 24 Hrs time the documents will be sent thro my email ID.
Even after said 24 hrs no mail has come and again i have contacted them and there was no proper answer from them and i have waited more than 1 hr on the line itself . It has happened repeatedly more than 10 times. Till date i havnt received the same.

In between i have received N no of calls from them for again renewal of policy.They wanted to pay the premium once again.

I am totally frustrated with their service and i want to get back my money fully.

Elangovan

Dear sir
During the year 2008 I took ICICI Lombard health policy to my family. The policy number is 4034/BPP/03394695/00/000 and the date of expiry was 23-Mar-09. Mean while I got it renewed for the year 2009 by paying Rs.12570 from my AXIS Bank credit card on 07-Mar-09.But I did not receieve my policy copy and the health cards. I contacted over phone and I was inforemed that the soft copy of the same wil;l be sent to my e-mail with in 24 hrs. and I can take a print out of the same. Accordingly I receieved mail but the policy details are in machine language and nothing can be read. hence I request you to send the Policy copy and the health card to my address mentioned below at the earliest.
G.Prakash
# 4, KSRTC Officers Quarters,
22nd main, 36th cross, 4th 'T' Block
Jayanagar
Bangalore- 560041
Karnataka
India

Thanking You, Yours faithfuly
G.Prakash

i want print out of my newly helth policy. give guide line on my e-mail adresss.

i want to print out of my policy no4034i/FPP/04826928/00/000. PL. SEND IT ON MY E-MAIL ADRESS.

ICICI Lombard Health Insurance — Claim Not Settled.

My Policy No:4034/FFN/00956728/00/000.Claim No:BLC-11-06-CN-L 13378 Amount Rs.40514.97...The above claim is pending Since Dec 2006.Inspite of submitting all
relevant papers they have not yet settled my insurance claim.Whenever I remind
they say it is under pending status.

My Self S.Mahendran (Emp ID No - 190261) My Service request no[protected] has be approved on[protected] but so far now
my cheque has not been dispatched fron your end, when i enquired in phone banking
your customer care officers does not even know why this delay happened.
Last six months back i used to get 3 sms while forwarding any claim ie.,
1) The document has been received and under process for 10 working days
2) The document has been approved and it will be sent within 3 working days
3) The document is sent thro this courier and the ref or pod number of the courier
But now - a - days i dont even receive a single sms, each time i have to waste my
time in calling your customer care officer and their response is vey poor

ICICI Lombard — HEALTH CLAIM NOT SETTLED

TO
ICICI LOMBARD

This regarding the health claim no[protected].
I had a car Accident on 28 aug 2010 and submitted the hospitalisation expenses on 18 sept through courier. confirm with them that they have recieved all the document, again and again they raised a query document not recieved. Than I submitted the xerox copy and again same query are raised.

it seems to me that they do not want to settle the claim, request number raised will never get attended or called by them, always ask for 2 days and take away months .

I had a bad experience with ICICI lombard and will filing case against the company.

VISHAL MUNDADHA
[protected]

Dear Mr. Mundadha,

With regards to your claim following details are still appearing as Query :Claim Number:[protected]

Query Reasons :

Investigation Reports Not Received KINDLY SUBMIT ALL ORIGINAL INVESTIGATION REPORTS DONE DURING HOSPITALIZATION

Final Hospital Bills Not Received SUBMIT THE DETAILED BRAK-UP OF FINAL HOSPITAL BILL FOR FURTHER PROCESSING OF THE CLAIM.

If at all you feel that you have already fullfilled the requirement ; you should escalate this matter to bhargav.[protected]@icicilombard.com ; eswaranatarajan.[protected]@icicilombard.com ; preeti.[protected]@icicilombard.com.

I am sure your complain will be redressed shortly in an amicable manner.

If you need any more assistance ; please feel free to write me directly on [protected]@indianconsultantgroup.com.

Regards
Kumar Rajneesh
Head
INDIAN CONSULTANT GROUP
A Leading Finance, Legal & IT Consultancy Firm
( Specialisation in Banking Disputes & Grievances )
visit us : www.indianconsultantgroup.com

“It takes 20 years to build a reputation and five minutes to ruin it. If you think about that, you'll do things differently.”

ICICI Lombard — Unfair Business

Reference to Policy number - 4030/W-369655/00/000 - I have taken an overseas travel policy in Chennai for a travel to US for 6 months. Based on the policy’s refund procedure, I am eligible for a refund of the unused portion (3+ months) because of my returning back to India.

I am a senior citizen, and I had to talk more than 6 times, and Email more than 8 times with the customer service of ICICI Lombard, in vain, and till date I have not received the refund, even after escalating the details to the grievance people as advertised in their website (Three names are mentioned), however, they do not even have professional ethics to respond to customer query.

I am old enough to raise this battle legally, and with such a pathetic customer service, I would strongly not recommened anyone to take any of ICICI Lombard’s policies. In case of any requirements as to details of this case, I would be happy to provide.

I have paid around Rs.19000 in terms of premium amount, on which, almost half of the amount is eligible for refund for non-usage, as per the policy terms. There are no claims or whatsoever against the policy, however, I am getting same responses on different dates from a customer service professional - Pankaj Chettri, that I have claimed an amount of Rs.300USD! (same as in his mail) If this is the case, ICICI should be paying me this money back! However, this cannot happen, as there was no such claim. I am getting a sense that ICICI enters in fradulent transactions similar to what I have quoted above, and probably, some bigger fish is yet unrevealed.

If you want to waste your money, energy and time, get disrepected and cheated, you have to knock at ICICI Lombard for a policy.

Subbiah, Overseas Travel Policy Holder of ICICI Lombard (Oct 16 - Jan 20)

Submitted a claim under International travel insurance.They denied stating - Pre - existing conditions.
But I am yet to receive a clarification on the following: -
You need to get answer against the following points.
1) The term "pre-existing condition" usually refers to major work rather than minor problems like cavities or deep fillings that eventually need to be crowned .
What made ICICI travel insurance teamm disagree this statement ?
2)Dental fillings are precautionary measures – 99.5% of the people undergo the same. Most of the times, considered as cosmetic. If you treat this as a reason for denial. BETTER REMOVE DENTAL related claims from your BROCHURE.
- For item (2) Silence is their answer.

400 USD dollars gone. Recommendation. NOT TO PROCEED WITH ICICI TRAVEL INSURANCE.

Hi,
I also have similar story

With very disappointment I had to write this to ICICI that after making endless followups, you are unable to deliver the renewal of policy in time. Its 22nd Feb and my existing policy has expired, I am overseas with my 1 year old kid and my insurance renewal is trapped ( I don't know if it is so difficult) in hidden and so called intricate process.

I have done payments and every formality from my side many days back, while purchasing the policy, the online agent said that there will be no delay ( of course he was very much interested in payment option rather providing required information I asked him few question and later he gave up and said that instruction are present on web page do it by yourself)
Honestly It is very ridiculous experience with ICICI, believe me I did not expect such unprofessional behavior from so call renowned Company, the ICICI.

Because of you guys I I am sitting in the Singapore, with my 1 year old baby, uninsured, while I paid for it . Who ll be responsible for this unprofessional behavior ? shall I go to consumer court ? shall I enjoy my visit or write such long reviews to you ?

How shameful it is for you?

Policy number - 4129/[protected]/00/001
Renewed policy [protected]

Reference Number
Best Regards( certainly I should not write regards to you)
Anu
+[protected]

Insurance copy not received

Array

Dear Sir,

I had taken a Policy (Policy No. 3004/54733968/00/DO) for my Qualis which starts on 18.08.2008 and expires on 17.08.2008.

Unfortunately my Qualis got accident on 01.02.2009 at 7:00pm near Sirsa. I informed about the accident to ICICI lombard and tow my vehicle to Faridabad. ICICI Lombard has arranged a serveyor Mr. Rajput for this job. Mr. Rajput came on 03.02.2008 and surveyed the vehicle and took the necessary photographs.

After two days Mr. Rajput is telling me that the vehicle has been insured as a "commercial vehicle" and i am unable to proceed the matter further. This policy is wrong and you have to cancel this policy and make a new policy said by Mr. Rajput. Second execuse he was giving me that Road Tax of my vehicle has been expired. I dont think there is some business of insurance company with the road tax. Besides this Road tax is still not expires. All the respective papers of my vehicle are complete in all respect.

I dont understand why ICICI Lombard people not taking action quickly. I am very much angry with the attitude of the ICICI Lombard even i had talk to customer care even they are also unable to solve my query.

I dont know about the policy "your executive had made this" is this my mistake if policy has some mistake.

Because of dely of ICIC Lombard I had starting repaired my vehicle at my own cost and shall submit the bills to you for the claim.

Kindly guide and adivce.

Regards


Sanjay Sharma
SS Infotech
Mobile No. [protected]

My parents are also got cheated from ICICI lombard. They were deducted money from their credit card for an insurance which they never asked for nor signed any with ICICI lombard. They did the same with my father and mother, when enquired and fought for months together, they cancelled my mothers but still they are debiting money from my fathers credit card.

Can anyone tell me some way to complaint against this fraudulent act of ICIC lombard?

Kindly mail me to [protected]@live.in

Thanks

Dear Sir,
I purchased this policy on ICICI Credit card dated Sept -2007 for two years is valid upto 5-oct.2009. following are the details of policies
1) Prakash Atmaram Talekar Policy No. 4034/FPP/02692404/00/000 Card No.BLC-IL[protected]A
2) Poonam Prakash Talekar Policy No.4034/FPP/[protected]/00/000 Card No. BLC-Il[protected]A
3) Purva Prakash Talekar Policy No. 4034/FPP/02692383/00/000 Card No. BlC-Il[protected]B

Please Send me the status of this policy.
Regards,
Prakash Talekar

Hi,

Try to raise complaint through email in this link.
http://www.icicilombard.com/app/ilom-en/selfhelp.aspx

They sold me the policy wrongly. I had lot of problems after
calling sales team and customer support. But this email process
is much better. They responded and I gave them all details. Now
they have cancelled my policy and refunded charges.

Regards,
Viswanathan.

ICICI Lombard Ltd — Fraud

Hi,

I have taken car insurance policy from ICICI Lombared, the IDV value agreed with them at the time of signing the insurance policy was totally different what I have received in my policy, now they are not correcting their miskate and if I cancel my policy they will deduct 50% of the policy amount.

Hi,

This is to inform you regarding insurance policy which i am
unaware of, and i wish to cancel this policy as soon as possible
and do revert the due amount of(Rs:3209).
Below are my credit card details.

Credit card No:[protected]
Holder Name:Ashwin ramdas Anvekar
Mother Name:Savita
Contact No: [protected].
Holder Address: No:2272,7th cross,near ohm shakti temple
chandranagar kumarswamy layout bangalore -560078

Kindly take necessary action on the matter above or else i need to
take legal action on this issue

Thanks,
Ashwin.

icici lombard general insurance company — not intersted to recieve credit card

please return my all documents. i m working in esic rajendera palace, rajendera bhawan 4 floor-accounts branch, new delhi.

ICICI Lombard & Credit card — Misuse of credit card by ICICI lombard

June 19, 2008.

Dear Sir,

My name is Thomas Varghese. I am a Chartered Accountant working abroad. ICICI credit card people are following up for some payments of dues according to them on account of nonpayment of an ICICI lombard policy. Now their Lawyer has sent me a Lawyer notice for the immediate payment of dues. I shall now tell you the story behind this.

One person, claimed himself as ICICI credit card employee, called my wife Beena Thomas, in my absence and checked up whether we hold an ICICI credit card. He then asked for our credit card no: and got the credit card no: from my wife. Later on he explained her about the Critical Care – Secure Mind Policy and compelled her to join in the Policy. She then explained to him that she could not take the policy as she has to get the consent from me. The person then misguided her by telling her that she has got 21 clear days for canceling the policy with out any loss of premium and she can get the consent from me during that period. He then told her that somebody will ring her from ICICI immediately and she has to say that she is mentally sound. He also told her not to inform the caller that she wants the consent from me for taking the policy since there is 21 days for her to cancel the policy in case of need to do so, without any loss of premium. She did exactly what she was instructed to do without knowing that she was being cheated by an inherent criminal.

She contacted me for my consent for taking the Policy within 3 days time and I told her not to take the Policy. She then tried the person (employee of ICICI Credit card division) several times in the mobile no: which he had given to her for contacting him, for the cancellation of the policy, but no one picked up the phone. To her surprise she got the policy within 5 days.

Within 2 days of receiving the policy she immediately went to ICICI Lombards office at Ernakulam and met a staff by name Arathi and gave a written application for cancellation of the Policy. Later we got a confirmation from ICICI that the Policy was cancelled.

Even after cancellation of the policy I used to get dues statement from ICICI credit card division. When I enquired about this with ICICI Lombard at Cochin they said that ICICI Lombard will let ICICI credit card division about the cancellation of the policy and reverse the Card dues. Now to my surprise I got a Layer notice for payment of ICICI credit card dues with interest.

When I enquired about the reason for this Legal notice I was told by ICICI Lombard that there is another Policy taken in my name (Thomas Varghese) in July 07 and cancelled after one month in August 07 and the dues are for the cancellation charge.
I have never contacted anybody in ICICI Lombard for taking a policy nor given any application signed by me nor given my credit card. I am working abroad during that period & even now. My serious doubt is that the person to whom I referred above, who got my credit card details from my wife, would have done this mischief. I have so many policies and investment with ICICI and I have no need to cheat anybody or have any intention for nonpayment of credit card dues. Also I have never taken a Policy at any time using my credit card. All the Policy which I have taken from ICICI & others are paid in cheque.I am a Fellow Chartered Accountant working abroad in a responsible position as General Manager -Finance in a multi national Company.

I have already made a telephonic complaint with ICICI bank (complaint no: SR[protected] & with ICICI Lombard (complaint no: icicilombard[protected]

I humbly request you to please follow up the matter and absolve me from this liability and advice the concerned to reverse the credit card dues. I would be very happy if you can find out through your system the details of the person (commisioned agent) who has cheated me & my wife misusing my credit card . I will be also very happy if you can let me know his whereabouts.

Sir, these type of happenings really harasses me & my family in addition to spoiling my reputation. Sir, I don’t know what mistake I have done in this respect. The mistake I have done is that I have taken a Credit Card facility from ICICI for which I am forced to suffer now.

I am also informing you to issue cancellation order to all my ICICI credit cards and supplementary card for my wife Beena Thomas with immediate effect. I am sorry to take such a drastic step as my card is being misused by ICICI itself.

So once again request you to initiate action immediately.


Thank You,
Yours truly,


Thomas Varghese

icici lombard general insurance company — not refunding my payment

i am arun sharma,
living in delhi
i bought a policy called from icici lombard . in was told that each and every medical expense will be paid by company in each and every hospital of india, whether it is of indoor and outdoor medical expense, when i have made the payment to icici lombard i recievd my health card and policy documents on 22 nd of may 2008, i try to use it in mahraja agarsen hospital punjabi bagh delhi . they told me that this health card only to be used when u medically hospitalised for more than 24 hours. so i canceld the policy becoz i am aklready insured by the TATA AIG, i called icici lombard customer care at [protected]. from that day it is 8 th of july 2008 i am still struggling for my refund, but they r just giving me fake couriers p.o.d nos fake telephone nos, and just time passing, i am struggling for my rupees, help me .

arun sharma

ICICI Lombard Health Insurance — Case of fraud

Hi,

I recieved a call, from ICICI Hydrabad, a lady shila (ph:[protected], [protected]), told me that the credit limit of my EMI credit card has been raised to 1Lac,
She also insisted me to take up a health insurance of some 3Lac Rs. to which I refused.
She told me that I will recieve a call from ICICI Chennai, confirming that I recieved my call, and he will ask me questions related to insurance policy, to which i have to reply yes for every questions.
She told me that it is just a confirmation call that I recieved my Credit Card, She told me that

She pestered me to say yes for every answer, which i did not for the first call(ph:[protected], which I recieved in some 2 mins. There she called me again, insisting that I need to say Yes that I know about the policy, she was annoyingly adamant on my saying yes to every question except for the 2 que that i do not have any doubt and i do not suffer for any disease
(ph:[protected]. She even told me that for formality she need to forward 2 names from my family.

within 10 mins i recieve 2 messages that Rs 5860.00 has been deducted from my credit card.
I do not recieve any papers requiring my approval.
This is a clear case of fraud. Your employees cheated me by providing me with wrong information.

I am not going to pay this bill of insurance, I do not want it, Do not push my name in CIBIL.
I called your [protected] toll free number and asked him that I do not need this policy, and he told me that the database is not yet updated, then how come I recieve the message this soon.

Do look into the matter, I will lodge a complain in consumer forum about this incident, and log a case if required.

This is a highly disappointing. I will not suggest any of my friends to have an account in ICICI bank any longer.

-A really disappointed User.
Neha Gupta
ph: [protected]

ICICI Lombard — i don't have any policy but they give me sms for due.

i don't have a policy for the icici lombard.
but they give me sms that
ÿour instalment of rs.3748.pay to avail interest reabate.
they give me onthere sms in that sms they give me policy no 3001/52418023/00/000.

tell what i do?

Good Afternoon,

This is Rajasekhar I have complaint is there regarding Lombard (cashless healthcard) your one of the executive Rani is there did the blended mistake for me.

Actually I have apply for credit card. She calls to me and told that your credit card has some amount will be blocked some 20000 amount suppose this amount will be unblocked you must take the policies that amount. After that you have received documents you given a 15 days grace period for decide whether the policy is taken or not. My policy is activated on September 20. She told me after 1 month there is no deductions in the amount suppose you want to cancel the policies.

My policy details are one is 04007890/00/00 and 04007889/00/000 regarding this plz help no deduction of my amount.
I enquired that executive Rani is leave that company.


Regards:
[protected]

ICICI Lombard General Insurance — Credit Card

Hi, I was issued a credit card on Nov 2007.after a long follow up Icici bank failed to provide the PIN for the same card. Again in the month of february one person called from ICICI Lombard(kormangala Branch, Bangalore) his name was Naveen, he asked me to purchase a health card stating its advantages as...1) No investment(no need pay any premium) 2) Just like credit card, in case of hospitalisation treatment would be first and alike credit after some days we need to pay the amont of treatment.

On the above two conditions i gave my consent to purchase the policy. Again for this transaction there was no proof of signature or in other words that was a oral comminucation. After one month of purchase of Healthcard, one statement came to my house stating so much of amount as the premium to pay.Since I Was out of station I could not cancell the card, but in the beganing of june 2008 i went to ICICI Lobard branch at richmond and cancelled the same. But ICICI bank withdrawn Rs 1735 from my saving account of ICICI bank which was not yet informed me.
Now also Iam getting every month Bank statements at my home, this has made my home unpeacefull. I am afraid that even after cancelling the policy again why the statements are coming.

also i tried to reach your customer service executives but they are not even picking the phones.

So i request you to chek the issue, and cancell the credit card immediately and stop sending the staements.


Regards
Praveen.KP

ICICI — regarding cancellation charges (misguided by icici ...

Respected sir/madam
This is veerendra kumar reddy from bangalore.KINDLY GO THROUGH THE MAIL WITH PATIENCE .Recently i got a credit card (gold). card no. [protected]. After recieving the card i got a call from chennai[protected] satya) and telling that u have to take health insurance otherwise they will cancel the credit card and u need to pay some charges.then i
asked is it compulsory to take the card, and he told that first u say yes what ever they ask since everything will be recording later i will tell u the procedure how to cancel.so i agreed for that and took a health insurance policy( 2 yrs) 4034/fpp/04043178/00/000)on[protected].

On[protected] i called customer care ([protected]) for cancellation. but
again they misguided me. one person (male) told me that i[censored] cancel now u need to pay 35% cancellation charges, so instead of that u take one more small policy so that no need to pay cencellation charges for previous policy. so i took one more policy(1 yr) 4034/ffh/w'365872/00/000.

Then i got a call form cancellation departmet(hari[protected]on[protected] and telling that u cancel the policy with in a week then u wont get any cancellation charges so u continue with the 2 year policy and cancel the 1 year policy which i booked on[protected]. so again i called
customer care for cancellation of Second policy which i took on
[protected].finally they cancelled second policy 4034/ffh/w'365872/00/000.
but now when i see my credit card details in internet it is mentioned that Total amout due rs.883.why should i pay cancellation charges they totally misguided me .
but this is not fair.This is a bad remark for ICICI itself. So kindly go through the problem and do the needful.

ICICI Lombard General Insurance — Fraud and Bogus Insurance, Fraud by ICICI Credit card and insurance

I am Sharad, one among huge sufferer from ICICI credit card and Lombard general insurance departments.

I got a call from ICICI credit card CC 3 months back saying that they approved my Credit card for which I have not applied. They told about this ICICI LOMBARD General Insurance policy. I denied both of them. They kept on calling and said that they have already dispatched the Credit card to my residence address (donno from where they got the info)

After many calls, finally I told them that I will not pay any amout towards premiums of the policy and if it is free then they can send. The customer care executive said that only once the amount will be deducted from my CREDIT CARD intially and for that I will not get any statement and no need to pay that amount to CREDIT CARD Department.

Till then I have not recieved my card and executive has given my card details and said that if LOMBARD Insurance guys calls you please tell them these details. I told him I have not recieved card yet, but he said its courier delay, anyhow you get it. These are your card details just inform them and MY MISTAKE I did that.

Finally within two weeks they sent me the Insurance policy for my self and for my Mother (as free) and deducted app 15000 from credit card. To my surprise till now I have not recieved any credit card but getting STATEMENTS for the payment they made for insurance thru card which i am not suppose to pay as per CC Executive.

If this is one case, I am fortunate (unfortunate) happened to utilise the insurance which was for my mother (of 2 lakhs). I admitted my mother to a reputed hospital in Hyderabad, but was shocked when I got the denial for my TTK claim which I had from ICICI LOMBARD Insurance Policy. Our Doctor " a highly known MD DM Cardiologist" surprised when TTK denied stating some stupid reasons which is out of consideration in our case. Doctor personally wrote a letter to them stating the problem, procedure and treatment and cleared them that the denial they made are not correct. But event then, they denied again.

THIS ICICI LOMBARD GENERAL INSURANCE IS BIGGEST FRAUD. THE WHOLE ICICI IS FRAUD from CREDIT CARDS to all products.

FRIENS BE AWARE AND BE CAREFUL FROM SUCH THNGS. Dont suffer as me.

ICICI Lombard Health Insurance — fraud, want discontinue & refund

Sir, My policy no. is 4034/fpp/03724121/00/000, i was allotted the policy based on verbal proposal from icici lombard health insurance on 27 June 2008. No one approched for signature & confirmation.
They started the procedure and debited Rs.14713/- from my icici bank credit card. even they had all the details of my credit card, i didn't reveal anything.
Now, i have to pay Rs.695/- every month till 2011(3yrs monthly installment).
I want whole money returned and discontinue the policy.
It is an act of fraud by "ICICI". First they offer credit card, then act as third party and levy charges on innocent public.
Please do the needful.
regards,
mrs asha aggarwal.

Sir, I have received call from Mr. Rajeev from ICICI Lombard, Hyderabad from this number [protected] at 11:43 am dated 12/1208. This guy told me that his company offering some health insurance policy. I replied that I am not interested in any health policy. He again told me that “Sir after read the document, please decide to take it “. I agreed and ask the procedure. He said that “one verification call will come after some time from ICICI LOMBARD verification department. You just agree to all condition and will reply only positively.” He disconnect the call.
At 4:40 pm dated 12/1208 I received call from ICICI Lombard Verification Department from number [protected]. He has started the process to verify all things like
“Sir Do you want to take our health policy. My Answer: -yes”
“Sir this is final verification call and the amount is debited at once after this verification call. My Answer: - No don’t debit it until I confirmed. Your agent told me that when I received the document then I can decide to avail and reject this policy”.
“Sir ok I think you have some doubt, we will call you after some time. My Answer: - ok”
He disconnected the call after above conversation.

At 5:14 pm dated 12/1208 I received call again from Mr. Rajeev from number [protected]. He told me that sir it is simply formality verification call. When my verify call will complete. He will call me again. I was agreed.

At around 5:20 pm dated 12/1208 I received call from [protected]. I completed call verification.

At 5:41 pm dated 12/1208 I received call from Mr. Rajeev from number [protected]. He told me, “Sir I got confirmation about your verification call, and money will not debit to your credit card until you do not confirmed that you want to get this policy.”

I got sms on 15/12/08 at 8:01 a.m. from ICICI Lombard for confirmation for issued health policy. I was shocked and see my credit card statement online. I found that my credit limit is decreased and Rs.5890 is debited to me.

When I am trying to call Mr. Rajeev on [protected], I got pre dubbing message that “ this number is does not exist”.

Now I got understand that I was cheated by someone. I am confirmed that he is the employee of ICICI Lombard insurance. Otherwise who is interested and get benefit from this type of fraud.

I called to ICICI Lombard customers care number. He told me that if I cancel this policy, Rs.890 will deduct as penalty. When I informed all the matter, he told me that it does not matter, and he has dubbed voice verification call. According to that I have to pay the amount which is applicable for cancellation the policy.

I told to cancel the policy. Now I don’t understand what should I do? I don’t have any voice recording of conversation between Mr. Rajeev and me, but ICICI Lombard Company has proof as voice recording for verification in which I agree for all terms and condition.

It is an act of fraud by "ICICI LOMBARD INSURANCE". First they offer credit card, then act as third party and levy charges on innocent public.
I am confirmed that he is the employee of ICICI Lombard insurance. Nobody is interested and get benefit from this type of fraud rather than ICICI Lombard Insurance.

Please do the needful & reply at [protected]@rediffmail.com
regards,
Aditya Garg
[protected]

ICICI Lombard General Insurance — REGARDING USAGE OF ABUSIVE WORDS FROM YOUR EMPLOYEE

HELLO SIR,
THIS IS NIKHIL SHINDE A CUSTOMER OF ICICI SINCE 5 YEARS. I HAVE HOUSING, CAR, PERSONAL LOANS TAKEN FROM UR BANK. I sujested my friends to take up loans from ICICI so that it is a good reputed trustworthy bank. but yesterday (24.11.08) i received a call from ([protected]) ICICI LOMBARD GENERAL INSURANCE (MALAD) regarding some policy. i was busy wit some work so i just said dont call me again. but the guy who was on other side started using abusive words on me. i just hanged off but the guy has started callin me since then n uses abusive words again. i am goin to lodge a police complaint regarding this and hence forth i am transferring all my loans to other banks and would not sujjest any1 from now ABUT UR BANK.
KINDLY LOOK IN TO THE MATTER AS SOON AS POSSIBLE.
REGARDS,
NIKHIL

Health Insurance Policy — Need to discontinue my Health Policy

Dear Sir,

I have purchase the health policy for my family. I had requested many time to executive but i am not getting the responce from customer care.

I need to discontinue this policy.Request you please help me to discontinue this.

Policy Number :-4034/FPP/03508762/00/000.
Card Number :: 03663291/03

Awating positve response from your side.

Thanks & Regards

Rajendra Zambre
[protected].

ICICI Credit cards — Refunding of amount blocked towards ICICI Lombards policy

Hello,

I have ICICI Credit card ([protected]). From this card they blocked an amount of 24261/- for ICICI Lombard insurance policy in Aug 2008. I did a complain on this fraud then they returned a partial amount (13344/-). Please help me get the remaining amount as well as the amount which i paid as premium and interest of that premium.

Rajesh Kumar Pandey
[protected]

I'm unable to understand which company are you talking about? I guess here you can only make complaints and make people aware of the service. You're not going to get service here. You've to talk to your respective company representative in order solve your queries.

I blog @ http://blog.ahcmumbai.com/read/health-care-insurance/

Many people are facing the problem with ICICI Bank and the complaints about the bank is common. I totally agree that people are really getting cheated by the agents. Please do the needful. For ICICI bank amount premium that policy holder pay will not be a matter but for common man even a rupee matters a lot. Kindly do the needful to stop such frauds. To start a policy they make it easy, but to cancel a policy its customer's wish to continue it or not. The cacellation process should be made easy and refund should be done quickly.

Thanks in advance.

I am Rakesh from Gujarat .I read your complain in consumer Complains.in .I also have been cheated by ICICI Lombard Health Policy they have been given me Policy by Phone only .I did not sign any documents .How can they start policy ? Can I claim against Co.? What you did ? And then what happen ? My Mob No is [protected].call me please .
I saw many are cheated by ICICI Lombard health co I am going to mail all of them . If we all together fight with co. bank will be finished .All Indian should know how ICICI bank is cheater !

ICICI Lombard Health Insurance — cancelling

i am not interstig in this lombard

ICICI Lombard General Insurance Company Ltd. — complain for make to cheat for agent and not given refund

hi dear sir iam ashish tiwari. iam given to pament icici lombard for 1500 rs to join us as agent but after six month they have not response me ihave complain to icici lombard but they have not leason so that please solove my problem and please refund my payment with interest.

ASHISH TIWARI
SS-374 SECTOR G LDA COLONY
KANPUR ROAD LOCKNOW
226012
PAYMENT 1500 RS.
CHEQUE NO690536
BANK NAME SYNDICATE BANK
BRANCH- ASHIYANA
LUCKNOW

helo,
i faced similar problem and they make me listen to a voice conversation of my mother telling the credit card number, when she is not actually aware of mine . Can someone stand against this?

ICICI Lombard — Money refund for rejected health policy

I given the proposal for new Icici family floater health insurance for myself on 17.04.2009 through online(icicilombard.com ).sum of Rs.3046 was deducted from my icici account.The next day they rejected my policy because of pre-existing illness.But in document theuy mentioned pre-existing illness will cover after 2 years.

When i given the proposal i enquire all the details about this policy and refund procedure to customer care executive and they explain everything.They promised if your proposal was rejected you will get your amount in 2 days.But now almost 1 month was over.whenever i call they will give a timeline for 7 days.I called them for more than 5 times.

If i kept that money in bank atleast i will get some interest.

Policy no : W-771334

So i request you to take necessary action for reund my money as soon as possible.

I too was a victim of ICICI Credit Card Division and ICICI Lombard Health Insurance fraud. They did the same thing with me as written in the complain. I too want to punish them and want my money refund deducted from my ICICI Credit card. Please tell me anyone how can I do complain against them.

This is public awarness mail, pls dont get icici lombard general insurance, icici simply cheating peoples like anything, i lost 8000 ruppes because of those cheating peoples. My dear peoples pls dont lost and waste ur money.

They having lot of sites, they will reponse quickly but u will lost ur money

ICICI BANK CREDIT CARD AND ICICI LOMBARD GENERAL INSURANCE CO. LTD. — ISSUANCE OF FRAUD HEALTH POLICIES

I was issued Credit Card No. [protected] by ICICI Bank. On the same day of my receipt of Credit Card, I received call from ICICI Lombard asking me about Health Policy. I informed them to issue me 1 Health Policy. But within 1 week of this call 3 Policies were issued and the amounts of the Premiums were debited to my Credit Card. Out of these 3 Policies, 2 Policies were not in my name but some unknown names.

I called ICICI Lombard and they suggested that, I should return the Policies with Cancellation letter to them. But I only received the Policy which was in my name. Still I returned that Policy with cancellation letter to them. They did not cancel the same Policy which was in my name, but cancelled the 1 of the 2 Policies which were not in my name. They kept debiting my Credit Card for the Policy in my name and 1 other policy which was issued in some unknown name.

To solve the issue, I visited ICICI Credit Card Branch in Andheri, but all in vain. Later, I spoke to ICICI Lombard representative who promised that, he will cancel all the policies issued through my Credit Card (copies of which I had never received) and settle the things with ICICI Credit Card. But as the result, ICICI officials issued me another Policy which I had cancelled earlier. I was surprised to receive policies with a request to renew the same.

Now ICICI Bank seized my Savings Account with them and withdrawn Rs. 5, 400/- balance in my account.

ICICI-Lombard general insurance — have not got any document or the health card for myself and my mother

This is abhijit bhattacharjee, an esteemed customer of ICICI-bank. I have applied for health cards for myself and my mother and is paying the monthly installments using my ICICIbank credit card.I had been told to get the respective documents and both the cards for the last two years.
I also have lodged the complaint regarding the same to ICICI-lombard customer care but have not got any kind of results from their side.I am willing to come across the reason why I have not been served properly.Seems they have cheated in a very fine manner.

I wish to lodge a complaint in consumer coart regarding the same.

Wish to get a positive and immediate revive from your side.

Thanks in advance.

Abhijit Bhattacharjee
[protected]

I am Yatendra from Mumbai.I read your complain in consumer Complains.in .I also have been cheated by ICICI Lombard Health Policy they have been given me Policy by Phone only .I did not sign any documents.

They are cheating customers. cheaters..

Dear All,

In the same way they had given a policy to me also. they are cheating all o[censored]s vide this illegal way so we should fight together to this.

Regards
Tilak Raj

Dear Friends...

The same is the situation faced by myself as of by Mr.Aditya Garg and the others.
But in my case the ICICI credit card peoples filed a complaint on me in court, i got my st hearing too, but the situation is that i could not able to attend it. But i informed that i will attend the
2nd hearing. Iam going to explain the situation that i have faced because of ICICI lombard.
Also filing a case on them through consumer court,

Dear friends, pls dont get into trouble that how we are facing now.
if you find any suggestions pls do mail me are contact me at 0422 - [protected]

Friendly

Nirmal Kumar.

Complaint against ICICI Lombard


Dear Friends,

This is Nirmal Kumar S.P.,
Health member ID no of mine : 03216912/01
Health member ID no of Brother: 03216912/02
Health member ID no of mother: 03216912/03

Basically from Coimbatore I was residing in Chennai with my relative and employed in a private organization in a good designation upto the period from October 2007 till Feb 2009.

As a normal human being with all interest and dreams I applied for an ICICI credit card, the same I got within a short duration by the good service made by the ICICI credit card division.

It was a fine afternoon I got a call from a person that he is calling from ICICI Lombard requesting me to apply for a health card issued by them at a very good and best premium. My answer was no, also I said that my company will issue me a corporate health card. But he questioned me do your company offer your mother/dependents? My answer was no.

Immediately he asked me the total number of members in my family, I responded myself, mother and my younger brother. He immediately replied me that their company offers a good scheme that if I took the health card they will offer an add-on card for my mother and brother; also premium just cost only Rs.450.00 only per month. In my mind the osculation was about the benefit that iam going to get for my mother. I said that gentle man that let me take some time and get back to you to the same number you have called.

Next day it was around 11.00am I got a call from him about my acceptance, I said Okie go-ahead with the formalities, also I asked about the premium. He said yes sir, its just Rs.450.00 only per month, and that’s too if you are not fully satisfied, the amount blocked will be returned. I was asking about the formalities, he said that ICICI Lombard is offering this service based upon the ICICI credit card, also they will block the premium alone for the period of 1yr and respectively. But this will be done only after my confirmation of the application send to ICICI Lombard.

Before that he said that there will be a verification calls from their medical team, in that they will explain certain features. The same evening I got a call from their medical teams, they asked me to say yes loudly for the entire question asked by them, also this is only a formality with that they are not going to put me under trouble.

I agreed and proceeded the conversation. They said that their executive who contacted me will explain the rest in detail.

Immediate to the verification call, I got the call from that gentleman that all the formalities have been over; soon the application will be sent to me and I have to read those carefully and return the same as soon as possible. I too agreed.

After few days I received a cover from ICICI Lombard stating that I got a policy from their insurance company and the details are listed.
My policy number was: 4034/FPF/03075052/00/000.
This was my 1st shock after reading the details, the 2nd page gave me the next shock stating that my brother’s name also included along with my policy number.
The health card for me and my brother has been sent in this cover. Also it was mentioned that Rs.10619.00 is the total premium for two years.

I called up immediately the gentleman, his reply was Sir it is not an issue I will rectify you this. Few days later I got another cover from ICICI Lombard containing the details of insurance and premium for my mother, the total premium for two years is RS.13421.00.

Next morning I called that gentleman and said you put me under a big trouble, that I wasn’t expected this from your organization. As you said just cancel those blocks you made to my credit card. His answer was ok.

Few days later a big shock came once again that my credit card statement containing the details of premium that I have to pay for myself, brother and mother is Rs.1241.44 along with service tax and charges.

Again I called that gentleman and said I got the statement and it shows the amount as such, but it was not mentioned by you. He said Okie sir, I will rectify the problem but you just pay this EMI alone. In next statement this will get appeared. I made payment for the 1st EMI.

The situation was worse I got the next month statement in that too the EMI amount was appeared. When I enquired about this to the gentleman he said that has applied for canceling the policy and you just pay this month EMI also, but it will be returned in you next month statement. I agreed upon this and did the same.

After this situation when I called him for a clarification he was not lifting his mobile for a whole day. I tried from few other numbers, but the answer was from his parents that he left the mobile at home also he will come from office only at night 11.00pm. a fine day I called him at 11.00pm. Unfortunately he attended the call, and I told him that way you’re behaving and approach is not good for you and me. He said the policy cancellation will get over within a day or two.

As it continued I got EMI in next statement too. I was decided not to use the ICICI credit card anymore for my fuel and other consumptions. I paid the total amount due as on day deducting the EMI which I paid as policy for 2 months. Also in informed the customer care ICICI credit card and ICICI Lombard that iam facing such a big problem, also informed them to block further transaction from ICICI Lombard and other. They said yes.

But the result was not good, in each any every statement till this date the EMI amount was appearing and the total payable amount was getting increased. Each and every month I will get a call from ICICI collection agent that I have to pay the sum that appeared in my statement. I said “NO”.

Later I approached the customer care of ICICI credit cards and ICICI Lombard, but the results were negative to me.


In continuation of the increased amount in my payables month wise ICICI credit card department officials called me and asked me the balance due. To each and every person I explained the full history. The respond from them is that they will rectify the problem as soon as possible.

The same situation was continued till May 2009. Finally I got a call from recovery department, I explained them too the same history but no use of it.

Next to recovery department then issue passed on to legal department of ICICI. I got a call from recovery department that an advocate was asking me that when iam going to pay the full settlement. I explained her too about the situation; also I said that iam presently relocated to Coimbatore. She told Okie and cut the call.

Few days later I got a call from my watch man he said that there was a letter from court and I have to appear tomorrow. I called the advocate immediately and asked about the hearing date. She told tomorrow, I said her that it is not feasible for me to attend the hearing because iam in Coimbatore. She told if you are paying the settlement you no need to come. I told her that it is a serious problem faced by me in my lifetime and also in this regard I have talked to many ICICI executives and top peoples. Now I will appear in court and say my problem in front of the judge.

Also I said her that I will appear for the next hearing but please keep me informed me the date. She too told Okie.

But after a month I got a call from a gentleman Mr.Senthilkumar from ICICI credit cards asking me the settlement.
My history was again repeated to him, he agreed my situation. Also he said if you want to cheat the company it is easy for you to change your mobile number and also you are relocated to Coimbatore. I agreed and said cheating is not my motive, it was not alone the problem faced by me, many are there like me in this crucial situation.

Also I said him that ICICI has lost a valuable customer, I said him you can see my records from HDFC credit card that there is no late payments or fine or default on my transaction. Also he is the gentleman who put his ears for my words, I request him to come for my next hearing when the court calls that it would help me more.

In an easy way it can be said that “the patient was admitted in a hospital due to fever because of the negligence and improper care made my Doctors and corresponding peoples, the situation now is SURGERY”. To earn money, an organization has plenty of ways, but this is not a right way.

Now iam waiting for next hearing……….


Lets join our hands together and fight for the right.

please give me your suggestions and helping hands.


Friendly

Nirmal Kumar
email : [protected]@gmail.com
Mobil : [protected]

ICICI lombard health ins. — medical payment

my bill no. 1381 payment Rs.17433 bill , date-19/07/2009
my bill is not been payed by the company.

General insurance policy (Medical Claim) — Not Refunding Premium Rs 13K (Policy cancelled)

Case is simple.

Lombard General Insurance is suppose to refund my amount of 13K.
No issues in refund, Lombard has agreed to pay. BUT since July 2009 they are processing refund. I dont know when they are going to complete and refund.Moreover no Lombard representative communicate nor respond. What to do?

ICICI Bank Credit Card — Attachment of insurance

My credit card no is [protected]. In the month of december ICICI Bank attached an insurance policy for credit car cover without my consent. When i complained they cancelled the policy but returned only 50% of the premium. I want rest of the amount to be credited in my account.. I was very satisfied with the services of the bank prior to this incident...

Pls look into the matter..

Dear Sanjeev,

We regret the inconvenience caused.
We'll contact you and work to address your issue at the earliest.

Regards,
ICICI Customer Service Team.

I say that ICICI LOMBARD are real cheaters, ICICI Would have known if RBI had left them at the time of
the recession crisis. Then they would have a real understanding of what the pain could be.

I think RBI did a mistake by supporting ICICI in recovering from the recession crisis... RBI had supported the
FRAUD company, ICICI

ICICI Lombard Health Insurance — Did not receive the claim even after four months.

Good Evening,

I am writing this complaint about ICICI Lombard expecting that this will be looked into and I will receive a resolution which is being pending for last four to five months.

I bought an ICICI Lombard health insurance for my parents. As my parents don't stay with me and since they are old I bought this policy for them. But the problems started when it was time for us to use the policy. The claim amount got rejected twice and both times their reasons were illogical. My mom was admitted with wrist pain and later with fever and the claim was rejected saying she is diabetic but in both cases her illness was not related to diabetes, Which they agreed to when explained and ICICI also mentioned that the second claim was rejected because of ICICI's and ttk's mistake. For more than one month I kept calling them and they kept promising me that things will be taken care, I also escalated my concern to ICICI superiors from their website and I did not get any reply even from them till now. I sent all the papers which they asked me for but no resolution till now. My parents had to pay from their pocket. I am tired of calling these guys and listening to their promises. Agents at the ICICI are very rude and bad with their knowledge and even the supervisors on the floor are liars and most of the time they don't answer the call or they are not on the floor as told by the agents to me.

Kindly help me to get a resolution.

Thank you.

ICICI Lombard Health Insurance — policy cancelled

Interaction ID [protected]
My Policy number 4034i/FFH/W-2282804/00/000 without any reason and no refund details are provided

Hi,

I would like to inform you that there are lots of victim out here who are facing the same issues of Non Cooperative and rude behave of its officer pertained with ICICI LOMBARD GIC LTD.

So in order to have a proper response i would suggest you to mark a complain alongwith the whole claim details to bhargav.[protected]@icicilombard.com ; eswaranatarajan.[protected]@icicilombard.com ;
preeti.[protected]@icicilombard.com.

I am sure your complain will be redressed shortly in an amicable manner.

If you need any more assistance ; please feel free to write me directly on [protected]@indianconsultantgroup.com.

Regards
Kumar Rajneesh
Head
INDIAN CONSULTANT GROUP
A Leading Finance, Legal & IT Consultancy Firm
( Specialisation in Banking Disputes & Grievances )
visit us : www.indianconsultantgroup.com

“It takes 20 years to build a reputation and five minutes to ruin it. If you think about that, you'll do things differently.”

ICICI Lombard Health Insurance — No progress on the proposals

As a fellow concerned and extremely disappointed Indian, I would like to warn others that ICICI Lombard is a scam. Please dont be affected by the website, false proposals or the their selling tactics as that will pleasant only till the time you have bought the insurance policy. Once the money has left your bank account, you are treated like a stranger.Worser they disconnect the phone when customer service puts you on hold or the customer support (Ragesh)on LIVE chat on the website will respond like a robot that please call this number and then disconnect.

I bought 2 health insurance policies (Rishtey) for my parents almost a month back in April 2011. I paid the full money to ICICI Lombard. Till date there has been no progress on the policies which are still proposals rather than policies as they have not been approved by ICICI Lombard.
Incidentally after repeated requests the customer service has informed me that extra cash Rs. 1200 will be charged ICICI for medical test for my parents. This will not be refunded if the medical test doesnt reach ICICI Lombard standards.
I feel cheated because I was never informed about this medical test payment when I was sold the policy.
My parents are still awaiting the medical tests initially claimed to be completed within 7days of payment.

I would suggest to rather donate the payment to a charity rather than pay it to ICICI Lombard, because atleast then that doesnt create any false hope that the insurance will safeguard you and your loved ones.

Respected Sir,

In the 2nd week of March 2011 one tellicaller his named said RAJU
called from Parkstreet Apeejay Branch to my uncle for approaching
a Health Insurance Policy of ICICI Lombard.
My uncle was interested for his approached policy and request him to call later.

But no phone has come from company end . My uncle personally investigate his
approached policy, but no such type of policy is exists in ICICI Lombard.
Then my uncle go to another INSURANCE company and take his required policy.

It is my request, please don't belive such type of tellicaller's call
those who will provide false information. Take this matter seriously.

We have send the details of that person.

NAME : MR. RAJU BISWAS
AGE : WITHIN 25Yrs.
COMPLEXION : DARK
JOINING MONTH : JANUARY 2011
WORKING PLACE : ICICI Lombard General Insurance Co. Ltd.
Apeejay House,
15 Park Street, Kolkata - 700 016, West Bengal
MOTHER LANGUAGE : BENGALI
Mobile No of Raju Biswas : [protected]

He looks very simple and polite in nature.
But he pass the companies important data list to other insurance company.
This was my uncle’s last investigated information in his life.

We are waiting for your positive action.

Thanks

Hi
i want to cancell my ICICI Lombard Health Insurance policy.
How i cancell it?
Can you please help me?

I was looking to buy a motor insurance, hence checking with various vendors available. Similarly I checked with ICICI Lombard too. Initially I liked the service as they were very prompt to call and give me the details, they even followed up the case as expected by any customer.

The surprise came to me today when the guy called and I told that may be I will opt for someone else instead of ICICI Lombard as I feel as a customer is good for me. He started first pushing me and then started talking all nonsense. He even said that I am a TIMEPASS customer.

I come from a service industry, how on earth can they talk like that to any customer pre or post sales. ICICI is one of the best brands in INDIA, but incidents like these will do no good to it. I personally will never ever opt for anything from ICICI Lombard, I will even make sure that I spread this news to all my friends, my coleuges and every one I know. If not major I still want to make a dent in their reputation for their behaviour.

Hi,
I have insured my car from Icici Lombard delhi & my policy number is Poilicy No.6727233.My Car met with an accident and the is at Safdarjang Service Station but the Surveyor Amit ([protected]) is asking for claim charges of rs. 1000 other than the bumper charges of Rs.550. When discussed this at Customer care they said there are no such claim charges in my case. I am doubtful that the Service station supervisor will not let me take my car without paying this amount. My claim no. is MOTOO962967. Request you to kindly guide me on this.

--
Regards,
Deepak Thapar
[protected]

ICICI lombard is on a big way to cheat people.

These are professionals who cheat and are akin to criminals and no better than burglars.

India beware.

If there is any Indian citizen to raise this and put the respective person behind bars then only they will understand.