ICICI Lombard Complaints & Reviews

I faced the exact problems from[protected]:
a) Repeatedly calling on the mobile phone and despite telling them that i am not interested, the telecaller abuses and then gives a repeated miss calls on the mobile from different no.

b) The telecallers make fun of the names with total disrespect and disconnect.

c) When the no was called back, it does not have the incoming facility.

I think stern action should be taken against the telecallers as well as main company for whom they work.

Thanks,
P Kumar

This is the company.

Netambit Infosource

C-19, Sector-7,
Noida 201301
Uttar Pradesh, India
T: +[protected]
F: +[protected]
E: [protected]@netambit.in

Hi,

I am facing currently the same issue with[protected] ICICI.

The person keeps calling at odd timings.

Please do something about it.

Thanks

Few guys at Netambit are harasing people all over the country. I have lodged the complaints to, I think companies like ICIC Kotak etc should take their jobs away frm this call centre where callers are free to harass a layman. This call centre has harmed our values, strict action required by law, police and TRAI.

MOTOR CLAIM STATUS

MOTOR CLAIM STATUS...|

Policy Number

is policy number is cert No. if it is cert no.. it is not working to renewal my cert no is 3005/19957869/62890/000

I have faced same problem but for migrating Gold card to Platinum and increasing credit limit.

Dear Sir,


I have applied for ICICI home loan shield policy for 20 years. It amounts to 42, 900 at the rate of 2.86% of the loan amount of 15 lakhs( As indicated in the ICICI LOMBARD Pamphlet for 20 years policy).A cheque(cheque no: 685527 dated in the month of september 2005) with amount Rs 42, 900 has been paid to ICICI Lombard in September 2005 through ICICI BANK . I have taken 15 lakh loan from ICICI bank for 20 years. As per the original statement told by ICICI Lombard executive at the time of home loan release it will be attached with ICICI home loan account. When I contacted ICICI Lombard relating policy last month, I felt astonished to find out the fact, policy is not created till now. ICICI Lombard executives( Siva Kumar, Sardma) confirmed orally this fact to me also they did not get the policy details in computer. I immediately asked to repayment the Rs 42, 900 rupees because the details of the policy number have not been communicated to me until today (around Four years). Even ICICI Bank also not been intimated any on this account policy so far. When I ask about this with ICICI Lombard officials asked for 11 working days period to get back to me.

After 11 working days suddenly one SMS has come to me, they are going to return 8, 151 cheque. As there is no policy created, I wrote a mail to ICICI Lombard officials how they are going to return 8, 151 to me. I have contacted customer care (Sardma)and explained. They understood me and told that they represent same to their higher officials and comeback to me in another 11 working days, that time, they will come back with full details. I have represented the same in e-mail also. After 11 days, they come up with some policy and told me policy is already created, it is a five year policy. Your request it was already cancelled and the cheque balance amount is RS 8100. This is an absurd.


Following questions are to be cleared in this regard.

1) ICICI Lombard took 42, 900 in the year September 2005 for a 20 Years policy
Till now they have not communicated any thing relating to policy. This lapse created doubt whether there may be misappropriation.

2) I have paid around of Rs 16, 000 interest to ICICI bank against RS 42, 900 principal amount. The lapse in the part of ICICI Lombard is the cause o[censored]nnecessary loss to me.

3) Will ICICI Lombard takes the amount and did not care about its customers?
If no, why did not communicate the policy details till now. If ICICI Lombard takes care of customer interests, it should communicate the policy details by that time.


5) When I raised a request to ICICI Lombard, Lombard officials agreed for checking the details from computer, Two officials(Shiva Kumar, Sardma) confirmed to me orally that no policy has been created so far .


6)After some time Mr Sridhar j & team (Customer care Executive) have communicated to me, they have created a policy of 5 years span.

7)How they can create 20 years policy as 5 years policy having received a premium amount of 42, 900 applicable to 20 years period, without intimating any written communication and obtaining my acceptance( in writing).

8) If 5 year policy is created earlier why they did not send the same to my address at that time. This appears they have created some policy with anti date and cancelled the policy also without informing and obtaining written communication. When I requested for repayment of 42, 900, because of the lapse on the part of the Company, they have cancelled the policy.

9)ICICI Lombard received the amount for 20 years from customer How executives created 5 years policy and on what basis?

10)On what basis they have created 5 years policy? On what basis its amount is 42, 900? As per the ICICI Lombard if it is 5 years policy, its amount is different. How they blindly did the 5 year policy? If yes also, why did not communicate the policy at the time and return the remaining amount to customer and based on customer acceptance.

This appears that ICICI Lombard officials cheated the customer directly.

I request you to kindly interfere and instruct ICICI LOMBARD to arrange the amount of 42, 900 to me at the earliest and do the justice to me (I have already lost 16, 000 interest)

Regards,
P Krishna – Mobile number : [protected]
ICICI Loan A/C: LAN no-LBHYD[protected]
ICICI Loan amount: 15 Lakh
ICICI Lombard amount 42, 900
Interaction ID with ICICI Lombard[protected]
ICICI Lombord Customer care Executives interacted through mail :Sridhar.J & Team

Renewal not done

After transfer money from hdfc bank not renew my policy And my vehicle is not under insurance Who is responsible hdfc or icici

ICICI Lombard General Insurance — Non-intimation of renewal

I received your renewal noticeof Home Policy No.4013/116078/00/000dated 01 March, 2008.and I sent a cheque for Rs.883/- dated 2-4-2008 as my policy was to lapse on 19.4.2008 to your Bombay Office as desired in your renewal notice Interface Bldg. No.11, 401/402, 4th Floor New Link Road, Malad, Mumbai 400064.Inspite of my various telephones at your Bombay and Delhi Office no intimation has been given to me nor the cheque presented to my Bank.How sad?You initially told that somebody will come and visit me - alas nobody came.I am already 73 years, a senior citizen and facing this situation.I have to leave for Bombay to visit my daughter for about 15 days and hence my concern. Can you please look into this? Thanks

icici-lombard-car-insurance — Renew car Insurance Policy not Received

Insurance-Policy No. 3001/50148277/01/000-Registration No. TN-22-AR-8347- Due on 7th August 2008- Total Premium
Rs. 4703/-Cheque No. 000005 dt.[protected] on Bank of India, Madipakkam Branch, chennai-600 091 sent on[protected]
Cheque debited in my account - Renewed policy not yet received - Expedite Immediate action

Go to Consumer Forum if still not solve

Respected sir,

please tellme T P A abbrivation.


thanking you sir.

THIRD PARTY ADMINISTRATION, your not mentioned which area in native place, you go to along with all documents with nearest TPA (TTK) go and disscued BRANCH MANAGER above mentioned courier nos, i think will Cleared as early as possible.

fraud, unwillingly offered policy, need refund
Sir, i was allotted the policy based on verbal proposal from icici lombard health insurance . No one approched for signature & confirmation.
I even donot know the policy no and most important thing is i have not received the credit card i received a sms stating that my credit card has been returned back to icici . Now i am getting a sms that i have to pay 18000/ against the credit card due .used for icici lombard health insurance .
It is an act of fraud by "ICICI". Please do the needful & reply at [protected]@shasun.com or [protected]@gmail.com

ICICI — ICICI credit card illegally debited money from my account

Before couple of years I have blocked my ICICI credit card and while blocking that, I clearly enquired the customer care rep that there is NO outstanding dues on the card. However, now 11,000rs is debited from my account saying that I need to clear the ICICI credit card oustanding amount. That is a complete shock to me !!! After enquiry I realized that -
* customer care rep has incorrectly mentioned me that there is NO outstanding dues.
* There was an ECS payment (for 2,000rs) on the day before I cleared the credit card bill. I was under impression that I've cleared the ECS payment. However, customer care rep has incorrectly provided me info that there is no dues.
* No one from ICICI dept has bothered to call me for these 2 years to mention about credit card bill..they said that they have been sending mails to my obsolete mail-id.
* Than, all of a sudden, they have debited amount without any prior-intimation.
* They are not ready for making any account settlement now - as they have already sucked my money from my savings bank.
* No one from ICICI is bothered that I will close my ICICI savings account - as I feel that ICICI is not a safe bank for my savings bank..anyone can debit anytime. They are least bothered about customer satisfation, though I have
ICICI bank are a real money suckers - they just want bussiness/money - not the customers though I have a very good old track record.

ICICI — ICICI Lombard and ICICI credit card departments debited money illegally from my saving account

Two to three years back I have taken ICICI credit card. Without my approval/agreement ICICI Lombard gave a policy on that credit card in 2007 and started charging monthly on the credit card. The credit card number is [protected]. I didn’t even know they have started the policy on credit card, unless I saw my credit card bills.

I do not even know the policy number also I did not receive any papers from ICICI Lombard. I have called at least 6 times to ICICI credit card department and ICICI Lombard people asking for clarification and revert back the amount. Both have blamed the other department and they have never worked on it.

I have even asked for cancellation of the policy, which they have been charging to my card, but they have said that we need to pay the full amount for the policy, which we never asked for. This is really absurd, paying for full amount for the policy which I never asked for. Because of this I even stopped using ICICI credit card.

In few months, the amount on credit card reached 10 thousand with late payment charges. Still both departments have not taken any action. Roughly every month, I got a call from ICICI credit card department for payment. Every time, I used to ask them for clarification on the policy. No one has taken any actions.

Yesterday (04/03/2010), suddenly 10,088.18 got debited from the savings/salary account (account number:[protected] to ICICI credit card towards the same ICICI Lombard policy. There is no intimation about the same. It’s really shocking to see someone can deduct amount from our savings account without our consent.

How can ICICI bank allow some other ICICI department people to do transactions without intimating? How can they access it at the first place. This creates a doubt that ICICI bank is not safe to keep money. Any department in ICICI can access and debit money without your knowledge.

I called, ICICI bank account department. They did not answer how other departments could access my savings account. I called ICICI credit card department. They mentioned, they can access my savings account but they can not contact ICICI Lombard.

From morning, ICICI Lombard toll free number [protected] is busy to answer by calls. I am opening a complaint in ICICI Lombard web site today regarding this.

All the departments in ICICI bank are playing with customer money and stealing it.
It’s really a shocking and shameful example of big branded bank like ICICI bank, with its sole motive to expand and grow at the cost of people's money. It also raises a big question on the security of human rights. In country like India, were we boast about individual's security, we find the big banks looting us and there is nothing done in this regard. Its not only me, I have found many other similar cases of fraud cases launched against ICICI Lombard in internet. Will there be any end to these? Should these banks be still given licenses to operate in our country? Could we at any stage feel secure?

Regards,
Vinod Nalla
Jyothi Residency,
IC Cross Kaggadaspura,
CV Raman Nagar,
Bangalore - 93
PH: [protected]

Dear Vinod,

We regret the inconvenience caused.
We'll contact you and work to address your issue at the earliest.

Regards,
ICICI Customer Service Team.

Dear Praveen,

We regret the inconvenience caused.

Please write to us with your contact details and credit card number at [protected]@icicibank.com (Subject line: UID 270746). We'll contact you and wors to address your issue.

Regards,
ICICI Customer Service Team.

I purchased an online car policy for my old car of 2003 make which was due for renewal within 2 days. First of all the policy cover note which normally can be printed in pdf format instantly, I got it after a week after expiring of my due date.
Then the policy I recd had a mistake of C-C (cubic capacity). Actual being 1697 and the policy paper showed 999. When I asked to resolve the matter online I was asked to go to the branch. However in the branch also no one was able to resolve it instantly and after 2 days they asked me to pay an extra amount (nearly double of the premium) for the c-c correction which is even more then my previous year premium (considering 50% NCB). I was surprised to hear this as this is not my problem, because the customer is not filling these (C-C) details on the website, infect the customer is selecting only the model no. I told them when this is your system generated problem why I should be charged for that. Even for the cancellation also I was asked to pay the whole service tax plus the premium on prorate basis.
I am surprised why I should pay the whole service tax for such a poor service.
Initially the company is luring the customers with low premiums and keep some open points and when a claim is made they can show the errors in the policy.

I strongly agree with you.

ICICI Lombard General Insurance Co. Ltd — Vehicle Insurance Policy

Policy Details are as follows -
cover note no. e-PD3014738.
Vehicle no. DL 9C J 6543

Policy was issued in Sept 07.
I had to apply for a claim in July 08. The vehicle was kept waiting for survey in workshop for 3 days.
Finally, after lot of requests i was asked to move the vehicle to the workshop of surveyor's choice. I refused and after lot of arguement he agreed to survey it. He approved the repair works only partly. Once the work was done, ICICI lombard has backed out and is not willing to pay for it. They are asking me to pay Rs 2000 (which is almost the same as cost of repair) and take the car.

request you to please look into it.

Anurag
[protected]
New delhi/NCR

my bike have already in back date so what i do ?

Yes one of the waste policies is ICICI lombard health insurance. even i faced the same problem .

Dear Sir,

My Policy Number is 4063/FHR/0350/1602/00/0000

I have made 3 claims related to my Heart Problem followed by Angiography and Bypass Surgery to TTK Health Services who the TPA of ICICI Lombard Health Insurance.

Please note that my claim numbers are as follows
BLC-01-09-CN-L00650
BLC-01-09-CN-L00651
BLC-01-09-CN-L00652

Please note that I received a letter from TTK saying that there was some shortfall of documents in one of the claims. The documents requested in the letter were not at all originally required, but still I provided all the necessary documents hoping for some positive action from them. They received my shortfall documents on 29th Jan 2009 and told me that it takes 7 working days to process those documents. I waited till 6th Feb and then starting from 7th Feb I have been calling them every alternate day and they tell me that the documents are under process. They always say that I should get some answer in 2 days. This way I have lost another 1 month and still I am not getting any positive reply.

I hope to solve this problem by reporting this to you.

Thank you very Much. You can also call me at [protected].

Dear Sir/Madam,

I have applied for re-imbursement for my hospitalization and treatment undergone at Vijaya health center chennai from 23/12/2008 to 26/12/2008.

My claim number is BLC-IL[protected]A

My Policy number is 4034/FPS/03344529/00/000

I have submitted my documents to TTK, chennai on 13/01/09 and they had forwarded it to mumbai as my card belongs to mumbai branch. As per their request i have submitted the shortfall documents on 31st January 2009 and it has reached them on 2nd February 2009. I confirmed the same with TTK mumbai people and they told me that it will take 7 working days to process those documents. I have waited till 10th february and then starting from 10th Feb I have been calling them every alternate day and they tell me that the documents are under process. They always say that I should get some answer in 2 days. This way I have lost another 1 month and still I am not getting any positive reply.

I hope to solve this problem by reporting this to you.

Thank you very Much. You can also call me at [protected].

My medical claim during my stay abroad vide my ICICI LOMBARD INSURANCE Policy No.4030/-/2878434/00/00 could not be settled till to-day [over
10 months passed].
Customer support vide ref.No.[protected] for
clearance of claim payment request also taking
abnormal time but results are yet to knock our doors.
Now, Insurance Ombudsman advised me to knock at
the Grievances cell of ICICI Lombard as a last chance. These are the problems purchased by me
by paying money to ICICI Lombard co. in the name
of Insurance Policy. Please help me to come our of
this unfair design and send me a positive reply to my
ph.[protected].

This is exactly what happened with me it's been five months and i have not yet received a copy neither have i recieved the health insurance cashless cards for me and my family. They told me the same thing that they have despatched the policy through Express IT couriers and it's been 3 months the courier is still delivering the policy..

ICICI Lombard — Not received Policy copy

Dear Sir,
I had submit cheque for insurance of CNG Kit in my Maruti Zen at 21.08.10 in Kiran Motors.
I am not getting insurance copy still date and my Details:
Ramesh Patel
Policy NO: MAR10371473
Vehicle No: GJ-5 CF 3802
Mobile No:[protected]
Regards,

I did not get any payment for cashless treatment of ICICI Lombard ( weavers )

of BASIRHAT SEVA NURSING HOME . Payment held up from aprill 2009 to till to day. kindly known to me who will pay or issue Cheque ?

We met with the exact same case today. Had our case rejected for 'pre-existing condition of diabetes'. ICICI Lombard is cheating hardworking Indian citizens. Hard to believe that a name such as ICICI indulges in such low looting behaviour. I vow to exercise all the effort I can to bring justice to my family and also to make sure they think twice about cheating people like this in the future.

i wann join this

ICICI Lombard Insurance — NON RECEIPT OF INSURANCE DOCUMENTS AND IRRESPONSIBLE CUSTOMER SERVICE

Dear Sir,

I have opted health policy from the ICICI Lombard two yaers back. When the renewal is taken place, I have received numerous phone calls for renew the same.I have given the confirmation thro phone with following condition.

1. On receipt of the premium, Payment receipt has to be furnished immediately.

2.The policy documents should reach me within 11 working days.

3.Failing of the above, Full payment has to be refunded without deducting any cancellation charges.

The policy has been renewed on 30th Dec-08 and payment has been debited from my bank account on 2nd Jan-09. I have waited till 10th of this month and contacted their customer service for requesting the policy documents and payment receipt. They have assured me that within 24 Hrs time the documents will be sent thro my email ID.
Even after said 24 hrs no mail has come and again i have contacted them and there was no proper answer from them and i have waited more than 1 hr on the line itself . It has happened repeatedly more than 10 times. Till date i havnt received the same.

In between i have received N no of calls from them for again renewal of policy.They wanted to pay the premium once again.

I am totally frustrated with their service and i want to get back my money fully.

Elangovan

Dear sir
During the year 2008 I took ICICI Lombard health policy to my family. The policy number is 4034/BPP/03394695/00/000 and the date of expiry was 23-Mar-09. Mean while I got it renewed for the year 2009 by paying Rs.12570 from my AXIS Bank credit card on 07-Mar-09.But I did not receieve my policy copy and the health cards. I contacted over phone and I was inforemed that the soft copy of the same wil;l be sent to my e-mail with in 24 hrs. and I can take a print out of the same. Accordingly I receieved mail but the policy details are in machine language and nothing can be read. hence I request you to send the Policy copy and the health card to my address mentioned below at the earliest.
G.Prakash
# 4, KSRTC Officers Quarters,
22nd main, 36th cross, 4th 'T' Block
Jayanagar
Bangalore- 560041
Karnataka
India

Thanking You, Yours faithfuly
G.Prakash

i want print out of my newly helth policy. give guide line on my e-mail adresss.

i want to print out of my policy no4034i/FPP/04826928/00/000. PL. SEND IT ON MY E-MAIL ADRESS.

ICICI Lombard Health Insurance — Claim Not Settled.

My Policy No:4034/FFN/00956728/00/000.Claim No:BLC-11-06-CN-L 13378 Amount Rs.40514.97...The above claim is pending Since Dec 2006.Inspite of submitting all
relevant papers they have not yet settled my insurance claim.Whenever I remind
they say it is under pending status.

My Self S.Mahendran (Emp ID No - 190261) My Service request no[protected] has be approved on[protected] but so far now
my cheque has not been dispatched fron your end, when i enquired in phone banking
your customer care officers does not even know why this delay happened.
Last six months back i used to get 3 sms while forwarding any claim ie.,
1) The document has been received and under process for 10 working days
2) The document has been approved and it will be sent within 3 working days
3) The document is sent thro this courier and the ref or pod number of the courier
But now - a - days i dont even receive a single sms, each time i have to waste my
time in calling your customer care officer and their response is vey poor

ICICI Lombard — HEALTH CLAIM NOT SETTLED

TO
ICICI LOMBARD

This regarding the health claim no[protected].
I had a car Accident on 28 aug 2010 and submitted the hospitalisation expenses on 18 sept through courier. confirm with them that they have recieved all the document, again and again they raised a query document not recieved. Than I submitted the xerox copy and again same query are raised.

it seems to me that they do not want to settle the claim, request number raised will never get attended or called by them, always ask for 2 days and take away months .

I had a bad experience with ICICI lombard and will filing case against the company.

VISHAL MUNDADHA
[protected]

Dear Mr. Mundadha,

With regards to your claim following details are still appearing as Query :Claim Number:[protected]

Query Reasons :

Investigation Reports Not Received KINDLY SUBMIT ALL ORIGINAL INVESTIGATION REPORTS DONE DURING HOSPITALIZATION

Final Hospital Bills Not Received SUBMIT THE DETAILED BRAK-UP OF FINAL HOSPITAL BILL FOR FURTHER PROCESSING OF THE CLAIM.

If at all you feel that you have already fullfilled the requirement ; you should escalate this matter to bhargav.[protected]@icicilombard.com ; eswaranatarajan.[protected]@icicilombard.com ; preeti.[protected]@icicilombard.com.

I am sure your complain will be redressed shortly in an amicable manner.

If you need any more assistance ; please feel free to write me directly on [protected]@indianconsultantgroup.com.

Regards
Kumar Rajneesh
Head
INDIAN CONSULTANT GROUP
A Leading Finance, Legal & IT Consultancy Firm
( Specialisation in Banking Disputes & Grievances )
visit us : www.indianconsultantgroup.com

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