[Resolved]  Icici Lombard — Car Insurance policy holder name issue

I took a car insurance on 6th May 2022 from ICICI Lombard via PhonePe app. While taking the insurance and charging the money, PhonePe only asked me about the car registration number, year of registration, last 5 digits of Chasia no and Engine no. Nothing else was asked and I thought with the technology we have today they will easily get the rest of the details using the car registration number, but I didn’t know that PhonePe and ICICI Lombard are still living in the 90s and when I saw the insurance, rather than being in the name of the owner, my father, the insurance was in my name. Then I contacted ICICI Lombard support 4 times via call and thrice via email, and till now I have received no such help from them. They asked me to mail the RC photo and old car insurance to them. I have sent the RC photo but I don’t have the old policy paper which I took from Bharti AXA which is ICICI Lombard now. I asked them to send me a copy of the old policy but they refuse to do that and said I need to go to ICICI Lombard office which is around 20kms from my house to get one.
When deducting the money they didn’t even ask for a single photo but now to get a simple name change I have to go to there office and have received no help from them as such. I took an insurance via PhonePe thinking it will be hassle free but now all I have is hassle. The ICICI Lombard office is closer today, it will open on monday now.
Policy no - 3001/A/2467/88281/00/000
Name - Ali Khan
Contact no - [protected]
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Yes (4)
May 10, 2022
Complaint marked as Resolved 
They have processed my request for name change. Just getting the copy of new insurance is remaining.
ICICI Lombard customer support has been notified about the posted complaint.
Verified Support
May 08, 2022
ICICI Lombard Customer Care's response
Dear Ali,

Apologies for the delay and the inconvenience caused. We have made a note of the details and will get back to with an update on the same.

Regards,
ICICI Lombard General Insurance
Verified Support
May 19, 2022
ICICI Lombard Customer Care's response
Dear Sir,

Thank you for contacting ICICI Lombard General Insurance Company Limited.

This is in reference to your issue raised through Complaint Site with regards to the name change.

At the outset, we regret the inconvenience caused to you.

We would like to inform you that your request has been processed from our end. We have shared the endorsement copy on your registered email address.

We hope to have addressed your issue(s) and thank you for your understanding.
 
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