[Resolved] Icici Lombard — Claim not settled yet after 3 months of filing the claim

Abhinav Onkar

from Pune, Maharashtra

Address:	Pune, Maharashtra, 411057
Website:	www.iciciprulife.com/insurance-claim/track-claim-status.html

I have submitted motor claim no: mot05820393 on 8th august and incident occurred on 31st jul. its now almost 3 months but settlement amount has not yet received from icici lombard. vehicle got scraped from company, have received amount from dealer on 1st oct (after 2 months) and remaining amount is yet to be received after almost 3 months. and as per icici lombard settle the claims in 14 working days and its over two and half month and settlement is not done. i have followed up continuously with contact person upendra and his manager mandar ([protected]) but seems like they don't care and doesn't afraid of any escalation or complaint from customer which makes me feel doubtful about escalation rule of company and policies from company. as it is very frustrating for continuous follow ups and received annoying reply from the contact persons and their managers from company.

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Dec 8, 2016

Complaint marked as Resolved

ICICI Lombard customer support has been notified about the posted complaint.

Verified Support

Nov 01, 2016

ICICI Lombard Customer Care's response Dear Abhinav,

Apologies for the inconvenience caused. We have made a note of the details mentioned. We will check this from our end and get back to you with an update on the same.

Regards,
ICICI Lombard General Insurance

Verified Support

Nov 07, 2016

ICICI Lombard Customer Care's response Dear Abhinav,

We write this with reference to your below concern,

We would like to inform you that your claim has been settled for the amount of Rs 135000/- and transferred in your bank on 29th Oct 2016.

We look forward to serve you.

Regards,
ICICI Lombard General Insurance