Icici Lombard — Claim number: RBUS[protected] Claim Rejection

My phone was stolen during a journey that was insured by Lombard. The maximum claim that can be made for Loss of baggage is Rs 5000 but even for just 5k ICICI lombard has been consistently ignorant of my mails and stretched it out for more than a month, I have submitted all documents. I have even submitted the exact clause in policy that says my phone was covered, FIR, Everything asked by them and now they have rejected the policy saying it's not covered. Please look into this and help me process my claim. I've already lost a phone worth more than RS 30000 in theft, show some humanity to people's hard earned money.