[Resolved] Icici Lombard — Complaint for Rejecting My Last Reimbursement Claim

[Resolved] Icici Lombard — Complaint for Rejecting My Last Reimbursement Claim

R rapol upendra

Sir/Mam, This is to notify you that mysel[censored]pendra S Rapol requesting you that my Claim No is[protected] which is been rejected after 11 days of processment. I already asked to the ICICI Lombard customer support that If I could apply my last Reimbursement Claim, so they said to apply the claim and we will process within 14 days. So I couriered the documents as said. But after 11 days my claim is rejected. I requested you and requesting you once again please process my claim as it is my last claim, we are also poor. I am not happy with ICICI Lombard team and never expected this from ICICI LOMBARD. Please I request you again, please process my claim as soon as Thanking you, Upendra S Rapol +1 photos Was this information helpful? No (0) Yes (0)
Aug 11, 2021 Complaint marked as Resolved ICICI Lombard customer support has been notified about the posted complaint. Verified Support Mar 28, 2021 ICICI Lombard Customer Care's response Dear Rapol, Apologies for the inconvenience caused. We have made a note of the details mentioned. We will check this from our end and get back to you with an update on the same Regards, ICICI Lombard General Insurance Verified Support Mar 31, 2021 ICICI Lombard Customer Care's response Dear Mr. Rapol, We write with the reference to your concerns. We tried to contact you on your phone number however established ringing. If you wish to call us back please call on[protected] from Monday to Friday between 10 a.m. to 7 p.m. or You may reply to this email without changing the subject line. We are reviewing your concern regarding claim 220202***540-4 which is rejected we further investigate with our team regarding for the same, request you to co-operate with us and we shall respond to you within 4 working days. In accordance to our continual focus and commitment to customer service, we trust we will address your concern(s) in a fair and equitable manner. We assure you best of our services. Verified Support Apr 06, 2021 ICICI Lombard Customer Care's response Dear Mr. Rapol, We write this with reference to your below concern. We tried to contact you on your phone number however established rejected. If you wish to call us back please call on[protected] from Monday to Friday between 10 a.m. to 7 p.m. or You may reply to this email without changing the subject line. We reviewed your concern regarding claim. Mentioned claim is rejected as bills are falling out of post hospitalization period. As per policy terms and conditions, we can pay the bills which are falling within 60 days from date of discharge. We cannot consider the claim further we presume your query for claim is being addressed. We regret inconvenience caused to you. In accordance to our continual focus and commitment to customer service, we trust we will address your concern(s) in a fair and equitable manner We assure you best of our services.
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