Icici Lombard — Error in cubical capacity provided on insurance copy

Address:

Kolkata, West Bengal

Hi I have purchased a car insurance from ICICI Lombard and the details are as follows:

Policy Number : 3001/[protected]/00/000
Policy Start Date :[protected]
Policy End Date :[protected]
Premium Amount (₹) : 3087/-
Previous policy: DCAR[protected]/00 (ACKO)

I have provided my previous year ACKO policy copy and its clearly mentioned 1061 CC but I received the new policy with 998 CC which is incorrect. I have asked them to correct that but they are forcing me to pay further premium for their manual error as on the year of my car registration the model does not have anything specific to 998 CC. I have forwarded the previous year policy along with my R.C. after I got the new policy immediately. I told them that car will be running on road so please resolve the matter immediately and update the CC. Even their pathetic call centre is telling me it’s their own error but anyway I have to pay. I don’t understand for their own error why should I pay as I never mentioned to urged to quote low and defer the CC, and its clearly their fault. I sent mail to their grievance team as well but no resolve until now. I am facing very much trouble for that as when I am driving my car I am thinking if something happens then what will be the case then. And I must tell you I have got very bad response and pathetic service for ICICI Lombard and I am feeling if this is the case for a general car insurance then I have my Term insurance with them as well, giving a though should I continue that with them? I don’t know. Waiting for a resolve and let it be clear from my side that I won’t pay for their error. Please help me out.

**ICICI sent mails to me
1. They are sorry and will resolve but nothing as its been so many days
2. They are asking for further premium for endorsement changes unless they can’t do anything ( but I am asking to correct their error, just revise the previous policy and update the CC as per the policy)