Icici Lombard — false commitment by support sales manager online team in writing

Address:

New Delhi, Delhi, 110092

Dear Sir,

We write this with reference to your concerns registered with IRDAI vide token number[protected].

As per our telephonic conversation held today, we are working on your concerns related to waiting period of enhanced sum insured.

Further we would like to inform you that authorization provided to you on August 20, 2018 is valid for 15 days from date of issuance.

Hence we can issue fresh Authorization at the time of hospitalization for surgery on the basis of current authorization number only as per policy terms and conditions.

In regards to your concerns related to Sum Insured we will get back to you at the earliest.

We look forward to serve you.

Regards,

Sunny Karmiyani

Customer Service Manager

Service Quality

ICICI Lombard General Insurance

Note:

We request you to respond within 8 weeks in case of any query pertaining to your complaint. If we do not receive any response from you within 8 weeks, your complaint will be considered as closed at our end.”

In case you are not satisfied with the resolution provided, you may visit our website https://www.icicilombard.com/content/ilom-en/ServiceCouncil/SQindex.html for Grievance Redressal procedure and Insurance Ombudsman office details for the resolution
Dear Sir,

We write this with reference to your concerns registered with IRDAI vide token number[protected].

As per our telephonic conversation held today, we are working on your concerns related to waiting period of enhanced sum insured.

Further we would like to inform you that authorization provided to you on August 20, 2018 is valid for 15 days from date of issuance.

Hence we can issue fresh Authorization at the time of hospitalization for surgery on the basis of current authorization number only as per policy terms and conditions.

In regards to your concerns related to Sum Insured we will get back to you at the earliest.

We look forward to serve you.

Regards,

Sunny Karmiyani

Customer Service Manager

Service Quality

ICICI Lombard General Insurance

Note:

We request you to respond within 8 weeks in case of any query pertaining to your complaint. If we do not receive any response from you within 8 weeks, your complaint will be considered as closed at our end.”

In case you are not satisfied with the resolution provided, you may visit our website https://www.icicilombard.com/content/ilom-en/ServiceCouncil/SQindex.html for Grievance Redressal procedure and Insurance Ombudsman office details for the resolution of your grievance

Dear Sir,

We write this with reference to your concerns registered with IRDAI vide token number[protected].

As per our telephonic conversation held today, we have reviewed your concerns with our senior U/W team and wish to inform you that as per policy terms and conditions if the policy is renewed for an enhanced Annual Sum Insured, then fresh waiting period will be applicable to this enhanced limit from the effective date of such enhancement.

Hence we wish to inform you that there is waiting period of 2 years for policy number 4128I/IHR/86021890/03/000 on enhanced Sum Insured which will lapse on December 25, 2018.

Further we regret the inconvenience caused to you due to incorrect information provided from our end and also would like to assure you that we have taken internal measures to avoid such instances in future. ICICI Lombard.
You will have to deal with these people in court only
Do not every buy ICICI Lombard policy.
I must have written n number of mails.
Govt should take serious action and tell these company to pay heavy penalties or pack up .
This is what they write, ,
We write this with reference to your concerns registered with IRDAI vide token number[protected].

As per our telephonic conversation held today, we have reviewed your concerns with our senior U/W team and wish to inform you that as per policy terms and conditions if the policy is renewed for an enhanced Annual Sum Insured, then fresh waiting period will be applicable to this enhanced limit from the effective date of such enhancement.

Hence we wish to inform you that there is waiting period of 2 years for policy number 4128I/IHR/86021890/03/000 on enhanced Sum Insured

Further we regret the inconvenience caused to you due to incorrect information provided from our end and also would like to assure you that we have taken internal measures to avoid such instances in future.
Shameful