Icici Lombard — Harassment for renew of policy

Nurul Aja

Feb 21, 2023

Address:

B-446/6 Nehru vihar, Dayal Pur, New Delhi

Sorry to say, But I have done a big mistake in my life to go with ICICI Lombard. I am doing continuous followup with you guys for the last 20 days for a small renewal solution.

My policy No is 4128i/iHA/[protected]/05/000 and it’s going to expire on 7th Feb I renewed this on 2nd Feb. more than 10 times, I called support but did not get any solution yet. Everyone passed the ball to support, service, and quality but no one gave me a solution.

Please advise how I can get the solution if I need to take another way. Please let me know.

Today I discussed this with Madura regarding the same and she confirm Swati is working on it and she will call me back but I have not got any call from her. I am really very surprised on ICICI lombard support.

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Comments

Jedi master

from Malegaon, Maharashtra

Mar 2, 2023

I have had a very similar experience recently. Very casual and delayed approach from support in resolving some basic concerns. Every support guy would end up diverting the issue and not addressing the real problem. I think ICICI has overgrown its size, not able to manage the supervision of their staff.