[Resolved]  Icici Lombard — health insurance-icici lombard

Address:	Mumbai City, Maharashtra
Website:	www.ICICILombard.com

A health policy was renewed on 4th feb 2018. The payment for the one year renewal was made on that date and my card account was debited for policy through their online payment portal.

As on date of writing (26 feb 2018). I have neither received the electronic copy of the renewed policy nor the hard copy.

Since the date of renewal, i have spoken to 6 different customer service agents on their toll free number 18002666. With each of them promising a resolution within 24-48 hours. A resolution seems like a mirage.

Prior to the renewal, the agent mr daniel or michael would call me every other day, to seek early renewal and also sell their two year policy. I had categorically refused to accept the two year renewal. Despite this, he sent me two proposal, a 1 year and another for 2 year renewal. I had only selected the 1 year policy and paid it online through their payment gateway.

I would like icici lombard to either, resolve this issue, or alternatively refund the money paid to them, so i can obtain health insurance from other insurers.

Finally, i would like to advice customers, current and potential, that the service level and agent attitude and commitment is "pathetic" they don't live up to the commitment they make. So please exercise caution before you buy!

Many thanks for your attention