[Resolved]  ICICI Lombard Health Insurance — NO STATUS OF CLAIM AND NO REIMBURSEMENT

Address:

Vadodara, Gujarat

Hi Sir/Madam, I had taken a policy @ ICICI Lombard Health Insurance (Nirmaya Policy) last year in respect of my son Mr. tanmay kala bearing Policy No. 4444/78901635/00/000.I had submitted all my original bills, proofs and prescriptions at your branch situated at ICICI Lombard, Nirain Manzil, 3rd Floor, Barakhamba Road, New Delhi - 110001 through registered post & received confirmation message on 05.072013 that claim request has been registered with us as CL[protected].But till date no payment has been made. Thereafter I have sent them 5 to 6 mails for status of claim & payment thereof. However each time they sent a mail stating that “we apoligize for the inconvenience caused. Please be informed that we have forwarded the reqeust to the concerned team to process the claim on priority. Please allow some time for the same. Once the claim is processed as per policy terms & conditions you will receive an auto genearted email. Regards, Sushma, Customer Service Manager ICICI Lombard Healthcare." Frustrated by these routine mails, I have escalated my complaint to second level. However once again I received the similar mail stating that"With reference to your e-mail dated 09 Dec 2013. Please be informed we have forwarded your request to concern team we will process the claim on priority.To view real time status of your cashless request(s) or claim(s), please visit our website using following link"I tried toll free number also but always found busy. The status generated by above link is that "There are no Cash Less/ Reimbursement Claims for the selected family. "Please help me in respect of correct status of my claim and reimbursement thereof . Regards jeetendra [protected]