[Resolved] Icici Lombard — icici health policy no 4140i/stu/[protected]/00/000

[Resolved] Icici Lombard — icici health policy no 4140i/stu/[protected]/00/000

S Savita rover from Delhi, Delhi

M/s poonam employee id no 000957 phone no [protected] had been contacting me over phone and selling me health policy by giving all the false information about me and my policies with you. Mr aaksh is a witness to the conference call arraned by him in which both were o the opinion sell the policy any way bu usin all the unfair information. Mr akash one o your aegnt/advisor despite of the fact knowing that i had health policy of my daughter ms nikunj (To whom you have mentioned as mr nikunj and male) which is highly objectionable, worth rs 10l and adon policy o rs 8l. He has sold me policy of rs 10l as stated above. Please cancell this policy and reund all my premium paid Was this information helpful? No (0) Yes (0)
Dec 22, 2019 Complaint marked as Resolved ICICI Lombard customer support has been notified about the posted complaint. Verified Support Nov 16, 2019 ICICI Lombard Customer Care's response Dear Savita, Apologies for the inconvenience caused. We have made a note of the details mentioned. We will check this from our end and get back to you with an update on the same Regards, ICICI Lombard General Insurance Verified Support Nov 19, 2019 ICICI Lombard Customer Care's response Dear Sir, We write this with reference to your below concern. We have tried contacting you on your phone number 93****28. However, were unable to establish any contact. If you wish to call us back please contact on[protected] or reply to this email without changing the subject line. Further, we would like to inform you that we are working on your concern and we shall revert you maximum within 4 working days. In accordance to our continual focus and commitment to customer service, we trust we will address your concern(s) in a fair and equitable manner. We assure you best of our services. Verified Support Nov 21, 2019 ICICI Lombard Customer Care's response Dear Sir, We write this with reference to your below concern. We have tried contacting you on your phone number 93****28. However, were unable to establish any contact. If you wish to call us back please contact on[protected] or reply to this email without changing the subject line. Further, we would like to inform you that your policy has been cancelled and refund amount of Rs.20, 815/- has been processed from our end and the same should be credited to you maximum within 7 to 10 working days. Also, we have noted your valuable feedback and we will strive towards improving our customer service standards to give you a better experience henceforth and we request you to treat this incident as an exceptional occurrence and not as an indication of our service levels. We request your co-operation in the interim. We value your relation with us and look forward to serve you.
Add a Comment	Share
Submit Close