[Resolved] Icici Lombard — mental harassment of customer while claiming insurance

UMESH ROKDE

from Mumbai, Maharashtra

Address:

Thane, Maharashtra, 400607

Hi Team,
I have made with accident on 1st June 2019 at thane and immediately I have tow my vehile to the 'Navneet Motors Thane' because the vehicle was not getting started. Imran Khan is the executive who is inspected my vehicle and he is saying the towing will not cover in insuarance. I have traveled from pune to thane very smoothly suddenly accident happened and car is not getting started so in this case the normal person will tow his vehicle, same I have done with my vehicle and now executive is saying he will not cover the towing in insurance, now I have to pay huge amount which is not fair for customer, they are actually doing mental harassment with customers. Also my bumper get damaged due to accident and they are covering only 50 % in that, why should I pay the more money if my insurance is continued from date of purchase of my vehicle and it is zero depreciation . then what is the benefit of authorized service center and insurance company.

My car is Baleno.

Car registration no.: MH33A5689

my contact no.: [protected]

Regards,
Umesh Rokde

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Jul 12, 2019

Complaint marked as Resolved

ICICI Lombard customer support has been notified about the posted complaint.

Verified Support

Jun 07, 2019

ICICI Lombard Customer Care's response Dear Umesh,

Apologies for the unpleasant experience. We have made a note of the details and will get back to you with an update.

Regards,
ICICI Lombard General Insurance

Verified Support

Jun 11, 2019

ICICI Lombard Customer Care's response Dear Mr. Rokde,

We write this with reference to your below-raised concern.

As per your complaint, we understand that you are unsatisfied with the approved claim amount.

We would like to inform you that we are working on your concerns with our senior claim team and we will revert you within maximum 4 working days.

Further, we shall connect with you telephonically today .i.e. June 11, 2019, from 10:00 AM to 07:00 PM in order to further discuss your concern.

In accordance to our continual focus and commitment to customer service, we trust we will address your concern(s) in a fair and equitable manner.

We assure you best of our services.

Jun 13, 2019

Updated by UMESH ROKDE I did not get any call on 11 June 2019

Jun 17, 2019

Updated by UMESH ROKDE They just doing formality, no action taken till date

Jul 16, 2019

Updated by UMESH ROKDE complaint yet not resolved

Verified Support

Jul 18, 2019

ICICI Lombard Customer Care's response Dear Mr. Rokde,

We write this with reference to your below-raised concern.

As per our telephonic conversation held today, we would like to inform you that your claim has been settle for Rs. 23824/- as full and final settlement.

Further, we shall arrange for con-call from our respective claim team for settlement clarification.

We look forward to serve you.

Jul 18, 2019

Updated by UMESH ROKDE this settlement is according to your claim.. you did not cover the towing charges and also you gave only 50% of charges on front bumper's denting painting. Don't try to mold the complaint subject and also don't try to fool the customer.. and you said you will arrange the call at 2 Pm but still I did not get any call and also you have called me after a month when I commented here "complaint yet not resolved".

Jul 23, 2019

Updated by UMESH ROKDE Still I did not get call.

Jul 31, 2019

Updated by UMESH ROKDE Is this complaint is really beneficial to customer, because nothing is happened till date, no action taken..