[Resolved] Icici Lombard — Misguided
I have purchased insurance from the ICICI LOMBARD before purchasing the insurance I had the conversation with one of your team member he told me about the 95% coverage called your in the insurance then i purchased it through online.
Now the concern is that in my OLA scooter, it has an internal damage issue and now the scooter is under insurance but OLA agent told me to pay 50% amount then i called again to ICICI LOMBARD customer care number then again your member told me about 95% coverage. Ideally OLA should not asked me for 50% coverage to pay. I won't be able to pay 50% of the total amount.
I request you to kindly do the best for me.
I won't be able to pay 50% and moreover why i should pay 50% when your team had told me about the 95% coverage by the policy company. When it was 95% then only i preferred the ICICI Lombard otherwise why ?
Request you to kindly solve the concern as soon as possible otherwise unfortunately I have to go legally with you.
Insurance policy and MOT :
Policy No. 3005/[protected]/00/000
Thank with regards
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Oct 28, 2022Complaint marked as Resolved
ICICI Lombard customer support has been notified about the posted complaint.
Sep 22, 2022ICICI Lombard Customer Care's response Dear Aman, we sincerely apologize for the inconvenience caused. We've made a note of your details and will get back to you with an update on the same.
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