[Resolved] Icici Lombard — Motor Insurance Complaint

girishbmodi11

from Ahmedabad, Gujarat

Oct 20, 2022

Address:

ICIC Lombard GICL 3RD Floor, Zodiac Square, S.G. Road, Ahmedabad-380054 Gujarat, India Customer GST NO: 24AAACI790G1ZT

My (BYD Electric) Car insurance of policy no.3001/[protected]/00/000. I put my car in an insurance claim on 25/8/2022 and our surveyor Mr. AKASH VALA agreed to claim the back side part of the car on the driver side but is refusing to claim the side mirror of the driver side. While Driving a Loading Rickshaw came and hit side mirror and back side of Driver side below charging point but Mr. AKASH VALA is refusing to pass the claim for side mirror of driver side and has passed claim for back of driver side. According to Mr. AKASH VALA as there are no scratch on side mirror he won't pass the claim of side mirror of driver side. Mr. AKASH VALA passed the claim for the back side of the driver side and gave us the car but when the car was delivered to us by cargo motors there were scratches on the side mirror and we showed them. Delivery people (Byd Service Manager)from Cargo motors send the photos to Mr. AKASH VALA of straches of side mirror on driver side but Mr. AKASH VALA is refusing to pass side mirror claim saying that he can understand by looking at the pictures that there are scratches but can't pass the claim as he would not be able to explain it to the department department.

+7 photos

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Dec 3, 2022

Complaint marked as Resolved

ICICI Lombard customer support has been notified about the posted complaint.

Verified Support

Oct 23, 2022

ICICI Lombard Customer Care's response Dear Girish, we sincerely apologize for the inconvenience caused. We've made a note of your details and will get back to you with an update on the same.

Verified Support

Oct 28, 2022

ICICI Lombard Customer Care's response Dear Girish,

Thank you for contacting ICICI Lombard.

This is with reference to your issue related to motor claim: MOT12649347 and will get back to you within 4 working days

Verified Support

Nov 02, 2022

ICICI Lombard Customer Care's response Dear Sir,

This is with reference to your issue related to motor claim: MOT12649347.

We wish to inform you that as checked we have approved for right side quarter panel as same is co-relate with the cause of loss and right side mirror was not approved as per terms and conditions.

In case of any query you can get in touch directly to Mr.Akash Vala- [protected] to assist you further.

We hope to have addressed your issue(s) and thank you for your understanding.