[Resolved]  Icici Lombard — Non Refund of my Cheque

Address:

Gautam Buddh Nagar, Uttar Pradesh

Dear Sir, I have taken an insurance with ICICI Lombard ( Secure Mind) Policy No : 4065/ICIC-LL/L-2564986/00/000 Policy No : 4111/HSP/78088904/00/000 I had requested for the cancellation of both the policies on Jan 26 2014. I received the SMS that the refund cheque will be delivered within 10 working days. I waited for the refund cheque but it was not delivered. Then after 15 days I called the call centre and they said the cheque was returned. I enquired the reason but they were unable to fetch any detail and said that their courier department is not having any detail. I gave them my office address and all the supporting docs for the redelivery of my refund cheque. After few days I received the refund cheque of about 6000 for one of my policy. For the second policy there was no intimation from their side. The refund amount was about 26500 and they were very reluctant to issue the refund. I have been calling the call centre almost every day ( it been about 50 calls so far ) and the only response that I receive is that they are chasing up with the courier department. I have wasted half an hour everyday in order to call their paid call centres as their toll free customer care is never being picked up. The service of the call centre is worst experience that I have encountered in my life. Employees of ICICI Lombard Call centre make false commitments and would never call back to resolve the customer queries. I am very shocked by the service provided by the such a reputed insurance company as Lombard. I understand that there is interest benefit to the company on delaying the customer cheque and this route of earning is unethical. I would not recommend to purchase any sort of policy from ICICI Lombard. Strict action should be taken against such unethical behaviour from such a big company. Thanks!