[Resolved] Icici Lombard — not clearing claim amount

SANDHYA M. sawant

from Mumbai, Maharashtra

Address:

Mumbai City, Maharashtra, 400708

Health Policy no. 4016/X/[protected]/00/000

Refer to claim no.[protected], i am struggling to settle my reimbursement claim for only Rs. 17000/- from Last month 9 5th Dec 19). I continuously receiving queries from you side. first query is admission date is not proper entered by hospital. This mistake is made by hospital and hospital send them clarification. Now after one months still my claim is pending there is some deduction showing for amount of Rs. 3577/- Even this amt is not reflecting in my claim, then where you get this amount?
insurance companies continuously raising quarries without any reason.
Need Help

Regards
Sandhya Sawant
[protected]

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Feb 8, 2020

Complaint marked as Resolved

ICICI Lombard customer support has been notified about the posted complaint.

Verified Support

Jan 02, 2020

ICICI Lombard Customer Care's response Dear Sandhya M. Sawant,

Apologies for the inconvenience caused. We have made a note of the details mentioned. We will check this from our end and get back to you with an update on the same.

Regards,
ICICI Lombard General Insurance

Verified Support

Jan 03, 2020

ICICI Lombard Customer Care's response Dear Ms. Sawant,

We write this with reference to your below concern.

We have tried contacting you on your phone number 98******12. However, were unable to establish any contact. If you wish to call us back please contact on[protected] or reply to this email without changing the subject line.

We request you to share your convenient time or alternate contact number in order to assist you further.

Further we would like to inform you that we are reviewing your claim with our senior claims official and we shall revert you maximum by 4 working days.

In accordance to our continual focus and commitment to customer service, we trust we will address your concern(s) in a fair and equitable manner.

We assure you best of our services.

Verified Support

Jan 08, 2020

ICICI Lombard Customer Care's response Dear Ms. Sawant,

We write this with reference to your below concern.

As per telephonic conversation held today, we understand you that your claim is approved for Rs. 13423/- and you have received the claim amount.

Further we understand the claim settlement letter has been shared with you already and your concern hereby stands resolved.

Please feel free to write back to us in case of any discrepancy towards the same.

We assure you best of our services.