Icici Lombard — Not settling claim

Address: Janakpuri B1, Delhi 110058

I prashant vats went to a function on 18 March 2023 in my car bearing no. DL2CBB8880 with my friend Brahmjeet. I vehicle came and hit my car and ran away. I raised a claim in the said ICICI Lombard company on the same day. I have submitted all the relevant documents.Now they are demanding the CCTV footages of the road and my call details, pics and videos of the accident. I have provided all the things except the CCTV footages of the road because I don't have any access and I don't think there were any cameras at the site.
It's been more than 1.5 month and they are saying that your documents need verification. The name of the surveyor is Mr. Vishvnath, his phone number is [protected].I request you to kindly look into this matter and help me solve this matter as soon as possible.