[Resolved]  Icici Lombard — Regarding not approved claim

My car got accident and it was damaged only 2 parts. They claimed insurance for only one part and other part of the damaged part in vehicle not claimed. They simply telling not matching and denied the claim. It is not fair. In accident, we not sure multiple damages may happen right. If you keep doing like this, then you will lose customer.
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Oct 28, 2022
Complaint marked as Resolved 
ICICI Lombard customer support has been notified about the posted complaint.
Sep 20, 2022
Updated by JeevanHoreb
My claim number is MOT12664853
Verified Support
Sep 21, 2022
ICICI Lombard Customer Care's response
Dear JeevanHoreb, we sincerely apologize for the inconvenience caused. We've made a note of your details and will get back to you with an update on the same.
Verified Support
Sep 22, 2022
ICICI Lombard Customer Care's response
Dear Sir,

Thank you for contacting ICICI Lombard General Insurance Company Limited.

We are in receipt of your case raised through the Consumer site with regards to claim number MOT12664853.

We tried contacting you today on [protected], but could not connect. If you wish to call back, please contact on[protected] between 10 am to 7 pm from Monday to Friday. We request you to share an alternate contact number (if any) and a convenient time for discussion.

We appreciate your patience and assure appropriate resolution maximum within 4 working days.
Verified Support
Sep 26, 2022
ICICI Lombard Customer Care's response
Dear Sir,

Thank you for contacting ICICI Lombard.

This is with reference to your issue related to claim number MOT12746818 .

we apologize for the inconvenience caused to you.

As per our telephonic conversation, We would like to inform you that your claim had been settle as per policy terms and your concern related to claim had been resolved.

Further we have already shared your feedback with the concerned team to avoid such instances in future.


We hope to have addressed your issue(s) and thank you for your understanding.”
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