[Resolved] Icici Lombard — Rejected claim number mot06153284

Bhim Sonar

from Mumbai, Maharashtra

Address:	Mumbai City, Maharashtra, 400013
Website:	[email protected]

Very bad experience with icici lombard insurance company there was a crack in my bike kceing due to this whole oil was continuously linking out of it from bike cb unicorn 160 that was clearly accidental but executives / surveyor has rejected my claim saying that accident is not so clear where as metal was crack and oil was liking. Really upset with the service this guys has given very bad experience.

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Jan 23, 2017

Complaint marked as Resolved

ICICI Lombard customer support has been notified about the posted complaint.

Verified Support

Dec 16, 2016

ICICI Lombard Customer Care's response Dear Bhim,

Apologies for the unpleasant experience and the inconvenience caused. We have made a note of the details and will get back to you with an update.

Regards,
ICICI Lombard General Insurance

Verified Support

Dec 20, 2016

ICICI Lombard Customer Care's response Dear Sir,

We write this with reference to your below concern,

We tried to reach you on your updated contact no, however could not reach you.

Further we would like to inform you that we are working on your concerns regarding claim and we will revert you within 3 working days.

We look forward to serve you.

Regards,
ICICI Lombard General Insurance

Verified Support

Dec 23, 2016

ICICI Lombard Customer Care's response Dear Sir,

We write this with reference to your below concern,

We have reviewed your concern with our senior claims official and regret to inform you that your claim has been rejected due to Damage not caused due to accident by external means.

Further the rejection letter will be dispatch at your correspondence address shortly.

We look forward to serve you.

Regards,
ICICI Lombard General Insurance