[Resolved] Icici Lombard — survey related

Sandeep Kakodiya

from Noida, Uttar Pradesh

Address:

Nagpur road, Chhindwara, Madhya Pradesh, 480001

I am the car policy holder of your insurance company, the car policy no. Is 3001/hi[protected]/00/boo the cars registration no. Is mp28ca0239, on getting the car accident i took the car to the dealer abhishek hyundai chhindwara, car surveyed by your company's surveyor mr. Raajveer saral i have written a complete description of the accident in the claim form but surveyor who come to survey the car, says that this incident is not of the same time, surveyor only talked about processing of front main glass, while bomber's support frame cover & right side mirror are also damaged, whose reason and whole events i wrote in the claim form while giving a car dealer, what is the reason for not supplying the claim of a mirror and front bomber's support frame cover by the surveyor, can not all these parts break at the same time? Can the surveyors stand in the dealers workshop and make an accurate estimate of the damage done in the car, is the wrong statement that i wrote the details of the incident form? If the surveyor has some kind of doubt on the incident, so surveyor is free to survey the spot, after this the surveyor will give me the signature of his analysis written report, i am a consumer because of this i want all this for satisfaction.

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Aug 19, 2019

Complaint marked as Resolved

ICICI Lombard customer support has been notified about the posted complaint.

Verified Support

Jul 10, 2019

ICICI Lombard Customer Care's response Dear Sandeep,

Apologies for the delay and the inconvenience caused. We have made a note of the details and will get back to with an update on the same.

Regards,
ICICI Lombard General Insurance

Verified Support

Jul 11, 2019

ICICI Lombard Customer Care's response Dear Mr. Kakodiya,

We write this with reference to your concerns raised regarding your claim reference number MOT08927060.

At the outset, we regret the inconvenience caused to you.

We understand that you are dissatisfied with the vehicle survey and claim assessment. We would like to inform you that we are coordinating with our claims department towards your concerns raised and shall revert you with 4 working days.

Meanwhile, we request you to share us with your contact number to discuss the matter in detail and assist you further.

Your cooperation and patience in the interim would be highly appreciated

In accordance to our continual focus and commitment to customer service, we trust we will address your concern(s) in a fair and equitable manner.

We assure you best of our services.

Verified Support

Jul 19, 2019

ICICI Lombard Customer Care's response Dear Mr. Kakodiya,

We write this with reference to your concerns raised regarding your claim reference number MOT08927060.

A the outset we sincerely regret the inconvenience caused to you.

As per our telephonic conversation, we would like to inform you that wind shield, right side view mirror has been allowed in double excess. Further front bumper and support frane has not been considered as it is not correlated with the cause of loss.

For any further queries pertaining to your claim, you may directly coordinate with our claim officer Mr. Siva Srungavarapu and he shall assist you accordingly. An email has been sent on your email id with his contact details.

We value your feedback, which will enable us to make our processes more robust and enhance customer satisfaction.

Further at the time of policy renewal you may directly call our customer care toll free number 1800 2666 and get the policy renewed.

We trust we have been able to respond to your concerns to your satisfaction.

We assure you best of our services.