[Resolved] Icici Lombard — teach your employee how to talk with the customers

nilesh mahure 1

from Nagpur, Maharashtra

Address:

Nagpur, Maharashtra, 440015

I want to file the complaint about the executive of icici lombard nikhil ambone.
I had an accident last week and i just claimed for the policy. The owner of my bike is my father and due to some issues, it was not possible to send documents to me for the claim. And the executive of lombard i. E. Mr. Nikhil ambone scolds me for not done the verification of bike at the workshop yet. I repeatedly told him, having issues with the documents that my father is out of town right now.
Please teach lambord employee how to speak with the customers as you are running a service industry.

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Oct 5, 2018

Complaint marked as Resolved

ICICI Lombard customer support has been notified about the posted complaint.

Verified Support

Sep 04, 2018

ICICI Lombard Customer Care's response Dear Nilesh,

We apologise for the unpleasant experience. Request you to kindly share your policy/contact details for us to look into it.

Regards,
ICICI Lombard General Insurance.

Sep 04, 2018

Updated by nilesh mahure 1 No problem. But try to understand the problems of the customer.