[Resolved] Icici Lombard — The Surveyor assigned for the my car insurance claim is not responding to my calls

rakeshnagapuri

Aug 4, 2022

Address:

Warangal, Telangana

My car met with an accident and got damaged. I have full insurance of my car with ICICI Lombard. After registering the claim, I got an SMS with the Surveyor Phone Number but he/she is not answering the phone at all.

The customer care is not much helpful as most of it is automated questions and answers.

My Claim No. is MOT 12569848.

I kept my car in the showroom and they are charging Rs. 250 for every 24 hours for keeping it.

Kindly get back to me as soon as possible.

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Sep 9, 2022

Complaint marked as Resolved

ICICI Lombard customer support has been notified about the posted complaint.

Verified Support

Aug 05, 2022

ICICI Lombard Customer Care's response Dear Sir/Ma'am,

We regret the inconvenience caused. We will check this from our end and get back to you on it.

Verified Support

Aug 08, 2022

ICICI Lombard Customer Care's response Dear Sir,

Thank you for contacting ICICI Lombard General Insurance Company Limited.

This is in reference to your case raised through our social media with regards to survey.

We apologize for the inconvenience caused to you.

As per the telephonic conversation held, we would like to inform you that your issue had been resolved and survey of vehicle had been done.

We hope to have addressed your issue(s) and thank you for your understanding.