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ICICI Securities Complaints & Reviews

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Updated: Mar 26, 2026
Complaints 131
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V
Vishwanath Vidap
Sep 15, 2021
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Deducting money though I am not using account. I have been charged AMC charges multiple times though I have zero holding in demat. Please refund all my deducted amount. Also please close my demat account ASAP.

Account ID: W2193584
ICICI Securities customer support has been notified about the posted complaint.
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    N
    navalarora2002
    from Nagram, Uttar Pradesh
    Jul 22, 2021
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    I am having the ICICI Direct account for the last 12-13 years. Unfortunately, I did not trade before Feb-21 but just opened the account so many years ago. But I started the trading with ICICI may be in March-21 or April-21 but sudden when I got to know that they are charging the brokerage to be around 10 times more than other brokers then I started to highlight the same with ICICI but till the time I had lost around 1.25 lacs rupees in the brokerage and I requested to ICICI for the refund whatever the excess amount they took from me. but then they just only changed my plan rather than a refund.

    another issue is related to commodity trading- there is an option of auto square off position in case of margin shortfall but this is also the question that before squaring off the position why they don't send any msg or email in order to alert me so that I can add my margin to save the position but they never did but why send msg and notification only after square off the postion. i have raised my case with icici many time and with my RM but problem still is the same. due to this short fall issue i have lost more than 150000 rupees.
    ICICI Securities customer support has been notified about the posted complaint.
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      M
      Mohd Qursheed
      Jul 19, 2021
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      I am mohd Qursheed purchase the ashirvad deep discount bond of ICICI on[protected] face vale of RS 2lacks on maturity date as on 15/07/2021. Now Iam confusing where it was redeemed my bond no.1415329 and certificate no.404213 reg no 469378. May kindly help.
      ICICI Securities customer support has been notified about the posted complaint.
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        N
        NAND BIhari
        Jul 19, 2021
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        Address: Udaipur

        Respected sir

        Sir mera name nand bihari hai. Or me channnel sales me rajasthan me udaipur working hun
        Jese ki mere sath jo issuess huye hai .or jo bhi huya hai. Sir mene aapko ek letter bhi likha tha sayad wo aapke paas pahucha ya nhi pahucha mujhe nhi pta
        Sir me jitna aapko inform kar saku utna kar deta hu. Sir

        Sir mene company me bahut tan man laga ke apna kam kiya hai. Or mene kabhi kisi customer ko galt convey nhi kiya kisi chiz ko lekar
        Par last 6 month se mere sath mentaly torcher or mujhe kuch chizo ke liye damki di jarhi thi
        Sir mere kuch cases complince team ne liye the sirf 3 cases mere the usme bhi tino cases me customer ko sara inform mene or bank team ne kiya tha...but sir customer rural area ke the esliye wo complince team ke bare me nhi smajh paye waha log demat trading ke bare me nhi samjhte but wo custoemr investment account hai. Or share me ka account hai. Ye jarur jante the but sir unse complince team ne ye puch aapaka demat trading account khula hai. Aapko pta hai kya tho unhone mana bol diya uske bad se mere cases ki wajh se mera promtion bhi hold huya .sir jis growth ke liye me aaya or mera nhi huya fir bhi me mera kam ache se karta tha ye soch ke ki mera clearane aayega or mera promtion ho jaysga
        Ek din achanke se mujhe office bula ke regination ke liye bola gya or mene mana bol diya uske bad se muje khi jane nhi diya .or mujhe uske bad aaj hi bola gya ki aapko tranfer kar diya jata hai. Nagpur Maharashtra

        Mene unki bat man ke accpted letter par sign karwa diya kyoki us timr me kuch bhi smajh nhi paya meree samne 5 logo ko bitha ke ye krwa liya or mujje transfer kar diya gya .
        Ab sir mera concern hai ki me etni dur etne kam packge me waha survive nhi kar skata or meri family ki sari responsibility mere uper hain so sir me rajastan me hi khi transfer karte tho me kam kar leta but sir Etna dur or etne se packge me survie nhi kar paunga

        Ye sab jo huya mere uper sajis ki ja rahi hai muje company se nikalne ki jabki mere custoemr ki koi complain nhi hai sir
        Unhone khushi khushi account khulwya tha...or usme koi fault nhi hai
        Esliye mere ko custoemr ne meri mail par no objaction bhi likh ke diya hai me es mail pr wo attch kar raha hu. Plz aap unko bhi dekhiye

        Sir meri aapse request hai. Ki sir plz meri help kijuye me company me kam Krna chahtaa hun but me jaha hun wahi bali mera segment change kar diye..

        Mere ko sir aap etne bade ho ye mail aapko nhi karna chahiye but sir sorry sir me majbur hun muje karna pad raha hain
        Kyoki me bahut jada pareshan ho chuka jo mere sath ho raha hai. Us se plz sir meri help kijye ..

        Regard by
        Nand bihari
        Emp I'd -735106(icici securities)
        [protected]

        Sir plz help kijuye
        Meri pichle suterady se id bhi dissbaled hain
        Mujhe nagpur Maharashtra jana nhi hai.
        Mujhe aap rajasthan ki location mr help kar paoge kya sir

        Show quoted text
        Plz help me
        ICICI Securities customer support has been notified about the posted complaint.
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          V
          vpsingh63
          Jul 1, 2021
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          Address: CHEMBUR 101, First Floor Business Point D K Sandhu Marg Opposite Sai Baba Temple Chembur East, MUMBAI , MAHARASHTRA,Pincode:-400071

          Dear Sir.

          After receipt of the attached letter, I connected to the Chembur Office of Icici Securities at the following address:
          .
          CHEMBUR
          101, First Floor Business Point D K Sandhu Marg Opposite Sai Baba Temple Chembur East, MUMBAI, MAHARASHTRA, Pincode:-400071
          I met Sri Acib. Later on, the matter was discussed on phone to Sri RituRaj. As advised, I collected an email from Sub Broker Sri Kundan Tanna and the same was forwarded to Sri Rituraj at his email ID: rituraj.[protected]@icicisecurities.com. Email correspondence is attached herewith for your reference.
          I am in need of your help. Till now, I have not been informed that my account has been shifted to ISec as requested by my Broker.
          I have stopped my trading and waiting for prompt action as requested by me vide email dtd 22.06.21
          MRS VINITA SINGH
          MOBILE NO: [protected]
          ICICI Securities customer support has been notified about the posted complaint.
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            V
            Viral M M
            Jun 30, 2021
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            I have trading account with ICICI securities, account number Trading account [protected] .They have blocked my trading account as they required me to link with AADHAR and PAN number. I tried to link and inform them to activate my account, but none of the staff or any manger is replying to my emails and phone call.
            I do not know what to do, they have blocked all my money in trading account and seems like that will eat up my hard earned money.
            ICICI Securities customer support has been notified about the posted complaint.
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              A
              achucoul
              from Shirhatti, Karnataka
              Jun 8, 2021
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              I have opened a Demat & Trading account with ICICI Securities on[protected]. My client code is [protected]

              I have been trading through this account till[protected]. When I try to login into my account, it displays an error message that my account is not activated.

              I have called the customer care number [protected] and spoke to the customer care executive on[protected]. He told me that my account is temporarily disabled due to the non-submission of KYC. He advised me to send the duly filled KYC form to [protected]@icicidirect.com along with my pan card scan copy. I have done it.

              On[protected], I called the customer care number again as I haven't received any response to my email. This time the executive is asking me to send the forms to [protected]@icicisecurities.com and it will take 10-15 days to get my account re-activated.

              I have some shares in my portfolio and I want to sell them. As my account has been disabled, I am unable to sell them off.

              How could an account be disabled after almost a month of reasoning non-submission of KYC? Without KYC how can an account be opened? Whenever I call the customer care number, I always get a misguidance and I don't understand how to sort this issue.

              Please help me.
              Jun 11, 2021
              Complaint marked as Resolved 
              Resolved
              ICICI Securities customer support has been notified about the posted complaint.
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                E
                elranitya123
                from Bapatla, Andhra Pradesh
                Jun 2, 2021
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                Address: Customer Services, Shree Sawan Knowledge Park, Plot no. D-507, T.T.C. Industrial Area, M.I.D.C. Turbhe, Navi Mumbai - 400 705

                Dear Sir/Madam,
                Greetings.
                Withdrawal form hard copy + KYC documents + cancelled cheque are posted to Customer Services Team, Turbhe office.
                The original documents are verified in the local ICICI Bank as there is no ICICI Securities branch locally.
                And also due to covid – 19 curfew in place, it is very difficult to travel to far distance places where there will be ICICI Securities office.
                Please see the below mail.
                From: elr.[protected]@gmail.com
                Sent: Thursday, April 8, 2021 5:14 PM
                To: [protected]@icicisecurities.com
                Cc: Haidar Ali Shaikh
                Subject: 'ICICICARE=[protected]' UOS S2

                Kind attention: Ms. Mayuri Kumari

                Dear Madam,
                Greetings.

                Refer to the telephonic conversation with ICICI Bank, Eluru official Mr. Rellu Chakravarthy who have verified the documents and me, all the relevant documents will be sent by speed post.

                As requested in the below mail, scan copy of all documents are attached for your kind reference.
                Please let me know if anything is necessary.

                Thank you.
                With best regards
                First Name: Ravi Kumar Reddy
                Surname: Kanamatareddy
                Mbl: +[protected]
                Whatsapp: +[protected]

                Sent from Mail for Windows 10
                Now the “Initiation of Exit request” of my NPS form was not signed and stamped and hence is rejected.
                This is in not right.
                Please look into this issue and get the form signed, stamped and send to NSDL for further processing.
                Sincerely
                Kanamatareddy Ravi Kumar Reddy
                Mbl:[protected]/[protected]
                ICICI Securities customer support has been notified about the posted complaint.
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                  V
                  Vinu7039
                  May 24, 2021
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                  Address: Kolhapur

                  Today i have a call he says he is icici customer support and he solve my problem regarding my complaint and he send me a link
                  ICICI Securities customer support has been notified about the posted complaint.
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                    H
                    Harsh Daxini
                    May 21, 2021
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                    I am the holder of ICICI Ashirwad Deep Discount Bond Certificate, which subject to mature on 15th July, 2021, but I don't know the procedure for the redemption of the same and I don't know whom to contact in ICICI for this redemption. Please do let me know how to do the same.

                    Thanks & Regards.
                    ICICI Securities customer support has been notified about the posted complaint.
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                      U
                      Usha Swaminathan
                      May 3, 2021
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                      Can you confirm what is the money I get back now if I close the 1998 bond invested rs 3000
                      ICICI Securities customer support has been notified about the posted complaint.
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                        R
                        Ranganathan Krishnaswamy
                        from Saint Thomas Mount, Tamil Nadu
                        Feb 26, 2021
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                        Address: 3, Sowbagya Flats; 23/67 Oliver Road; Mylapore, Chennai 600004

                        Dear sir,
                        I am deprived of operating the sec acct 80434023 due to Sign-on prob related to proper linking of my mob number [protected] by your RK Salai branch as well as my account branch at Oliver Road, due to which I brought the stock balance to ZERO.
                        When I wanted to close the linked acct[protected] and transfer the balance to my main S B acct[protected], I found a "HOLD" for Rs 7901/49. I took up this matter with my Acct Exec at Oliver Road branch on 07 Jan, 2021 and he idenfied this "HOLD" is due a Lien marked by ICICI Sec, and he could not arrange for the release of this HOLD despite his several calls/follow-up with ICICI Sec RK Salai Br.
                        He expressed regret and aske me to take it up directly with them. I was unhappy, but no choice-tried several times to cotact them but no one was answering or returning the calls.
                        I am totally sick and tired of the inefficiency at all levels in your Sec office as well as at the bank's branch.
                        Pls look into and arrange for immediate action, .
                        ICICI Securities customer support has been notified about the posted complaint.
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                          M
                          mehak.18
                          Feb 22, 2021
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                          Hi, I had taken your ICICI BAJAJ SCOOTER BOND in 2000, having certificate no 79**7, and bondholder no 00**-870. It is getting matured in 2026. I want to know the value of bond till the present date.
                          Also what will be the value if i want to break the same bond in 1 month
                          Kindly share the details on [protected]@gmail.com
                          ICICI Securities customer support has been notified about the posted complaint.
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                            S
                            Shahid786786
                            Feb 13, 2021
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                            Hi

                            I was joined the icici securities in 2010
                            So i want know my pf no

                            Pan-ALSPA8547P
                            SHAHID AHMAD
                            ICICI Securities customer support has been notified about the posted complaint.
                            Please provide the as such infiltration
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                              R
                              Reganmarks
                              from Mumbai, Maharashtra
                              Dec 2, 2020
                              Nov 7, 2023
                              This thread was updated on Nov 7, 2023
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                              Address: No.4/7, First Cross street, Karumari amman Nagar, Ayanambakkam

                              Dear All,

                              Please be aware of the Idirect accounts, They are grabbing money from account and telling stories for the theft.

                              Incident:- I am holding an Idirect account (#[protected]), In my account I have done few transaction on last month, I have attached the transaction statement for your reference, For Nitin fire you have charged 35 Rs on August 26th, For the same share you have charged Rs.973.9 on the very next week transaction, I haven't give any plan change request to your team, I have called and informed your support team that I am interested in pre brokerage plan and waiting for the update from your team.

                              But your charges next week gave me a shock, Kindly revert the charges you have taken, Since I have very good experience from 2006, I have ICICI salary account and ICICI credit cards I never faced any issue till now, Hope this issue also system generated error and you will fix it ASAP.

                              AndI request you to convey the charges changes to the customer, So the trust on ICICI will not reduce.

                              Raised many tickets from September first week, No one is giving a solution.
                              ICICI Securities customer support has been notified about the posted complaint.
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                                R
                                rajbharat400
                                Nov 17, 2020
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                                I had purchased ASHIRWAD DEEP DISCOUNT BOND -1 .Due to change in address i didn't receive any communication from icici. NOW THAT I WANT TO CLAIM, I HAVE COME TO KNOW THAT THE MONEY IS HANDED TO GOVT AS UNCLAIMED MONEY . KINDLY GUIDE ME HOW CAN I CLIAM IT.
                                PLEASE CONTACT ME AT.
                                [protected]@gmail.com
                                ICICI Securities customer support has been notified about the posted complaint.
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                                  nitan khanna
                                  Nov 16, 2020
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                                  Address: A8/1 dlf phase 1 gurgaon 122002

                                  I'm nitin khanna on 15.7.96 I have applied for icici deep discount bonds 4certificates of 26000each maturity date of certificates was 15/7/2020 vide certificate nos[protected] nd 40335 in my children names abhishek khanna nd arzoo khanna nd myself nitin khanna was the nominee at that time my adress changed nd I couldn't get orignal certificates since maturity I'm visiting so many times icici bank but not getting proper reply I want my maturity money back immediately kindly help me to get my money back regards nitin khanna nitin @ krishchem.com
                                  ICICI Securities customer support has been notified about the posted complaint.
                                  Nov 16, 2020
                                  Updated by nitan khanna
                                  I'm nitin khanna on 15.7.96 I bought 4 certificates of icici deep discount bond option 2 of rs 26000 each vide certificates nos[protected] in my children names abhishek khanna nd arzoo khanna nd myself nitin khanna was the nominee my adress changed that time I couldn't get orignal certificates I got certificate nos vide mail from icici it has matured on dt 15/7/2020 for redemption i have visited somany times to icici bank but not getting any response now request u to kindly help me to get my redemption money regards nitin khanna
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                                    M
                                    muralidharkittur
                                    Oct 14, 2020
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                                    I had purchased ASHIWAD DEEP DISCOUNT BONDS (Option II) in 1996 and one Bond was due for Redemption on 15 th July 2019 and another was due on 15th July 2020.

                                    As I am suffering from Cervical Dystonia and Spondylitis, my movements are restricted for the last couple of years.

                                    I contacted your customers care in Bangalore several times and they are ignorant about it.

                                    Please let me know which branch I have to contact to get the Redemption done for the above Bonds.

                                    My E-mail id is [protected]@yahoo.com & my Mobile number is [protected].
                                    ICICI Securities customer support has been notified about the posted complaint.
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                                      S
                                      Shriya Bhalla
                                      Jun 30, 2020
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                                      Team,

                                      We are having icici bajaj scooter bond reference no: 709 in the name of bhatia confectioners. Date of issue - 21st dec 1998. We want to know the complete status and redemption process for the same.

                                      Thanks
                                      + 91 [protected]
                                      ICICI Securities customer support has been notified about the posted complaint.
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                                        Kruttika Desai
                                        May 4, 2020
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                                        I'm holding mmb two 0199 bonds.
                                        Certificate no 17586
                                        Allotment date[protected]
                                        Please guide how to redeem as all phone nos given are wrong and i have tried to get in touch with them on email but no reply. Apparently they have changed the name of the issue and there is no information on the net. Please help me as there is no way to contact them.
                                        Imtiaz khan
                                        [protected]@gmail.com / [protected]@yahoo.co.in
                                        [protected] / [protected]
                                        ICICI Securities customer support has been notified about the posted complaint.
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